Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position PurposeThis position is responsible for assisting the team generating productivity reports, monitoring reports and discrepancies for any system generated billing documents, providing special handling services and coordinates output of billing documents.
In addition, this role is to provide assistance to our Business Unit partners for general billing issues. We value optimal customer service, leadership skills while focusing on processing efficiencies and supporting a team environment.
Assist the supervisor in assessing, distributing and balancing workload of the team, Assists other colleagues with difficult or complex procedures and situations, utilizing technical knowledge of Billing and invoicing procedures.
Principal Accountabilities Reporting Billing Documents this includes assist supervisor to prepare activity and performance reports -
provide valuable feedback to supervisor. Also includes the creation and generation of A / R billing documents, Inter company documents, monitoring multiple reports to determine what is preventing orders or invoices from processing completely and to manage invoice exception resolution.
Special Handling Manage high complexity accounts or escalations, assist the supervisor in assessing, distributing and balancing workload of the team.
Enter A / R invoice information into customer web portals to ensure invoices are paid in a timely manner, provide documentation, such as BOL’s and vouchers, with customer invoices based upon specific customer requirementsOutput Help the team to resolve complaints / tickets / systems issues, Receive notification on output failures, assist the supervisor assessing the team members work quality and providing coaching / training when needed.
Provide and implement continuous improvement ideas.Customer Service Assist with adhoc requests or other billing duties as needed