Jr Monitoring and Support Analyst
Western Union Holdings, Inc.
Santa Ana, San Jose, Costa Rica
hace 8 días

We’re seekinga Monitoring and Support Analyst, grade 8 based in our Costa Rica office.

Sound interesting? Here are some specifics :

  • Monitor the digital properties on a continuous basis to assess thehealth of the Website & apps, including keeping track of metrics and KPIsthat help detect any customer experience issues and other issues that mayimpact the business and its revenues
  • Assist inthe root cause analysis of customer and site issues using available tools &reports
  • Work invarious shifts, according to business needs Qualifications
  • What You Will Need To Succeed

  • 1+ years working in an analytical role or L1 / L2 Support for complexretail / consumer financial services / payment services organizations
  • College degree in quantitative or scientific field e.g Matehematics, physicists,chemistry, Computers desired.
  • Experience with data and analysis desired
  • What Will Make You Stand Out

  • Soundknowledge of technology and ability to learn and use new analytics tools
  • Ability tobe entrusted with customer issues
  • Ability toself-motivate, manage concurrent projects and work with remote team / s
  • Excellentattitude and ability to contribute to a team
  • Excellentlistening, written and verbal communication skills
  • What’s in it for you?

  • Competitive global pay andbenefits.
  • Unparalleled experience as part ofone of the most advanced compliance teams in the world, with opportunities tobuild valuable skills and grow your career.
  • Diverse, global team withcolleagues in over 50 countries.
  • What It’s LikeHere

    Western Union (WU) is a company on themove! We believe that when money moves, better things can happen. From small businessesand global corporations, to families near and far, or NGO’s in the most remotecommunities on Earth, WU helps people and business move money globally.

    We havea rich legacy of innovation and are continuing to develop new and moreconvenient ways for our customers to send and receive money through digital,mobile and retail channels.

    We have a combined digital and retail network thatspans over 200 countries and territories. Some companies specialize incash-

    based retail money transfer and others play only in digital. We areleaders in both!

    Being on the Western Union team means beingtenacious and goal-oriented. It means taking risks and quickly finding the pathto success.

    It means having integrity and finding ways to make things work. Itmeans thriving as part of a diverse, global team of over 10,000 people who arecommitted to moving money for better.

    It means being driven to win, and to dowork that makes a difference on a global stage. Sound like you? Applynow! Inclusion and diversity are fundamental to our culture and success.

    Achieving our common vision depends on people with diverse backgrounds workingtogether. Who knows; your unique point of view could be the key to our nextgroundbreaking idea.

    We’d love to explore that possibility! We are committed to equal employment opportunityregardless of race, color, religion, sex (including pregnancy or relatedmedical conditions), national origin, sexual orientation, gender identity, age,disability, marital status or another protected category.


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