Development and Operations Manager
Heredia, Heredia, cr
hace 5 días

We have an exciting opportunity within Experian IT Services to join an Enterprise Platforms & Applications DevOps CoE. You will be working with technologies such as Jira, Bitbucket, Confluence, Jenkins, Artifactory from a server and administration perspective.

You will play a critical role in maintaining and improving the environments for the enabling tools that the Global DevSecOps team owns.

You will be part of a growing, high performing team that will be challenged to meet the demands of a growing global business.

At Experian, we care about personal development and support our people by ensuring they get the opportunities to improve their skills through training and support programs.

We’re looking for creative thinkers with a strong team collaborative and service orientated mindset, who can communicate effectively at all levels within the organization.

Responsibilities :

  • Manage a team DevOps and QA Automation Engineers
  • Create RCA for issues to ensure that team members have a proper knowledge base for future recurrent or similar issues.
  • Support your team on helping users with resolving issues or needs
  • Help and lead the investigation and remediation any failures with our automated tasks or processes.
  • Adhere to best practices and complete meticulous documentation.
  • Actively participate and lead our AGILE methodology and SCRUM ceremonies.
  • Collaborate with all areas of the business as required and represent the DevSecOps team.
  • Partner with multiple stakeholders to integrate world class development processes into DevOps pipelines
  • Perform dependency management both for source code to underlying platform and service interoperability.
  • Partner with Development and Product leadership to help Scrum teams to improve velocity, quality, release frequency, and release success.
  • Develop and grow a team of System Reliability Engineers
  • Partner with Development on the evolution, construction, and inter-operability standards
  • Partner with Incident Management and Problem Management to engineer away recurring problems and develop tools to help reduce MTTR.
  • Proficiency in one or more technology domains, may be a cross-domain expert able to help solve complex and mission critical problems within a business
  • Identify bottlenecks and opportunities for optimization and capacity demands, and present solutions for continuous improvements
  • Excellent leadership, interpersonal, team building skills.
  • Ensure KPIs and SLAs are on track and help with continuous improvements of those
  • Lead and help design self-healing and resiliency patterns and best in class monitoring frameworks to accomplish end-to-end flow monitoring and noiseless alerting.
  • Lead the team to success
  • Deal with 3rd party vendors and annual tool renewals
  • Critical thinking and ability to identify opportunities for improvement.
  • Results-oriented, self-driven, hands-on leader who is equally motivated by making individual contributions as well as building a high performing team.
  • Be the escalation point of issues falling out of SLA, even on weekends.
  • Qualifications

  • 7-10 years of overall work experience in IT roles.
  • Desired experience leading technical projects.
  • Bachelor's degree in engineering is required.
  • Advanced English skills.
  • Proven work experience with Agile methodology. Kanban experience is highly desired.
  • Experience in application server support and administration is required. (Linux preferred)
  • Strong communication and interpersonal skills, both written and verbal is required.
  • Experience with SQL, GIT and ServiceNow or other ITSM tools.
  • Knowledge of Agile methodologies such as SCRUM. PO skills preferred.
  • Ability to understand and drive teams to working on forefront technologies such as AWS, Java, Ansible and Python.
  • Experience building / maintaining AWS pipelines, supporting Continuous Integration and Deployment practices.
  • Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
  • Ability to show initiative to act independently and lead / resolve problems discovered.
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion.
  • Experience working effectively both as a team leader in a team-oriented and collaborative environment and independently.
  • Strong influencing and cross-functional relationship skills, with the ability to clearly identify conflicting technical strategies, their relationship to the business, and drive resolution.
  • A predisposition towards execution - developing clear roadmaps with clear milestones
  • Passion for automation - researching existing / emerging technologies that can automate significant portions of our existing platforms.
  • Passion for solving complex, multi-layered problems that require deep dive root cause analyses and implementation of feasible, long-term solutions that addresses the deepest sources of problems
  • High degree of initiative, passion, and desire to create an effortless and consistent experience for internal customers.
  • Drive to succeed and courage to challenge the status quo.
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación