Print Services and Solutions Reporting Manager
Heredia, Heredia, Costa Rica
hace 6 días

Print Services and Solutions (PSS) is a strategic growth business for HP. In the PSS business, HP is contractually committed to service customer print environments for typically a minimum of three to six years.

Business metric reporting and business performance analytics are critical in informing management on decisions that will drive revenue growth and gross margin (GM) improvement of Direct Managed Print Services (dMPS) and Partner Managed Print Services (pMPS) contractual routes-to-market.

This role is part of the North America PSS Business Operations Business Management team and is based in Costa Rica.

This role is critical in providing the foundational needs of business intelligence for our Business Management Category Managers as well as executive management.

This position is responsible for generating several business metrics reports which help drive business decisions for the North America Print Services and Solutions Hardware, Supplies and Services businesses.

The person in this role also provides account-level support in generating monthly usage or other custom reports for certain accounts.

PSS is looking to take our Reporting capabilities to the next level. The person in this role will re-engineer and / or automate report creation and distribution processes so that additional value-add reports can be generated for internal and external customers.

The person in this position may also be called upon to perform business analyses as requested by management.

Strengths :

Strong analytical skills


Strong communication skills (written and verbal)

Growth mindset

Self-learner; takes initiative

Adaptable to changing business dynamics

Problem solver

Ability to establish and maintain good relationships with internal customers and partners

Technical Knowledge / Skills :

Basic financial and business acumen

Intermediate-Advanced Excel

Power Query; Power BI

Basic understanding of relational databases

SQL, Python, Robotic Process Automation a plus

Education :

First-level university degree with focus on business, finance, accounting and / or analytics

Experience in educational and / or work-related setting :

Demonstrated leadership and initiative

Project management experience

Written and / or oral presentation experience

Career Growth Opportunity :

In this role, you will be challenged to improve your analysis, insights-mining, recommendations formulation, presentation and leadership skills.

A successful candidate will be well-positioned to take on other career-advancing business management roles in the future.

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