Cloud Support Engineer
Auxis
Heredia, CR
hace 2 días

Job Summary

Cloud Support Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls.

Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics.

We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line.

Responsibilities

  • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
  • Diagnose, debug, and document issues in both applications and systems.
  • Deploy and configure cloud infrastructure resources.
  • Troubleshoot, reproduce, and report bugs.
  • Become a product expert and work toward improving our customer facing documentation.
  • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
  • Work under limited supervision with considerable latitude for personal initiative.
  • Respond to customer inquiries through our ticketing solution, ZenDesk.
  • Participate in training teammates.
  • 3+ years combined of :

  • Web development using PHP, Python, Ruby, or Go.
  • Linux system administration.
  • Experience using git for version control.
  • Understanding of DNS as well as TLS and encryption.
  • Exceptional communication skills to provide clear and empathetic customer support.
  • You are working on Western US working time.
  • Preferred Qualifications

  • Experience with Magento, Symfony, TYPO3, and / or Drupal.
  • Understanding of CDNs or Varnish and web caching strategies.
  • Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Enginer
  • Conversant in containerization technologies and techniques.
  • Knowledge of nginx, Galera, GlusterFS, and Puppet.
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación