Position Description :
The Collections Analyst will be in charge of the analysis of delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner.
Providing customer service regarding collections issues, prepare reports, process refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept.
Key Job Responsibilities :
Accountable for reducing delinquency for assigned accounts
Follow-up on customer past due balances appropriately
Ensure all analysis, reconciliations and reporting is prepared accurately by deadlines
Contact the customers as required
Prepare and analyze aging reports
Work on month end closing activities
Perform other duties as assigned
Minimum 3 year experience in collections or accounts receivable
English fluency required
French fluency is a plus
Good written and oral communication
Detail-oriented with good problem solving skills
Motivated and Self-Driven
Fast learner with customer service focus
Sense of Accountability / Responsibility
Accuracy and Analytical Skills
Intermediate Excel skills
Ability to work in a fast-paced environment
Oracle experience preferred
Ability to meet deadlines daily, monthly, etc.
Education and Experience :