At Palo Alto Networks® everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.
We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish but we’re not here for easy.
We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We are seeking a forward-thinking, enthusiastic, and experienced Ecosystems Operations Program Manager for the WW Ecosystems Operations team.
This role will drive programs and processes that will deliver high-impact solutions for our organization of Ecosystem partners, distributors, and employees.
You will have the opportunity to drive significant value for our WW Ecosystems organization, thereby impacting the success of our company at large.
You will be responsible for leading the research, creation, development, delivery, and evolution of Ecosystems programs, largely related to the NextWave partner program.
This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.
as well as experience in providing innovative end to end sales enablement solutions.
Provide broad based operational support to our NextWave partner program, Managed Service Provider program, and other Ecosystems related programs.
Assist in process development and improvement of partner rebate / incentive programs.
Assist in management of direct customer setup and expansion of new routes to market implemented within the NextWave program.
Create processes and program structures with feedback from cross functional, theatre, and leadership teams.
Identify and help solve existing process and tool issues. Participate in scoping, sizing, and implementation of approved solutions working with various teams within the organization (operations, IT, leadership, etc.).
Assist with integration tasks related to corporate acquisitions; data cleansing / integration exercises, partner onboarding support, and working with the partner program team to develop necessary communications.
Assist with new product integrations (working cross functionally, problem solving, ensuring channel sales leadership is aligned)
Develop and apply data analysis to identify areas of improvement; create programs and processes that help close gaps.
Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).
Build and provide process documentation and training for stakeholders (internal teams, sales resources, partners / distributors).
Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
Assist with project organization, roadmapping, and timeline management for the Ecosystems Operations team.
Manage and execute ad-hoc projects.
Bachelor’s Degree in Business, Statistics, Finance or related field
8+ years of related experience (sales operations preferred)
Ability to coordinate programs cross-functionally to deliver on-time measurable results.
Strategic thinking, business analysis, problem-solving, collaboration, presentation, and communications skills.
Knowledge and experience with common business applications and tools, such as Salesforce.com, G-Suite, Smartsheets, etc.
Gsheet / MS Excel experience a must)
Strong written and spoken communication skills in English required.
Able to work independently in a fast-paced growth environment
Experience building process documentation and training internal / external stakeholders as needed
Willingness to work on a flexible schedule as needed to support theatre needs (AMER, EMEA, or JAPAC).
Personal Attributes / Interpersonal Skills
Trusted Advisor : provides advice across multiple areas of expertise and builds broader capability.
Challenges the existing method and constantly innovates.
Able to easily work well with individuals at all levels.
Builds organizational relationships and fosters open communication.
Excels at cross-functional collaboration.
Flexible and adaptable to changing demands based upon the needs of the business.
Able to work independently, establish priorities, and demonstrate good judgment skills.
Able to multi-task and perform well under pressure.
Smart, analytical, creative, efficient, driven, and tenacious.
Strong written and oral communication skills.
The Ecosystems organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission.
The WW Ecosystems Operations team provides support for channel sales teams and partners / distributors through program development, program / legal compliance, and systems and tools all largely driven by data.
Our ultimate goal is to provide an amazing partner experience with Palo Alto Networks by training and enabling our Ecosystems partners in the use and sales of our products.