SAP Support
Comet Group
San Jose
hace 6 días

The COMET Group is a globally leading Swiss technology firm. For more than 65 years, we have been developing and producing innovative high-tech components and systems based on x-ray, radio frequency and ebeam technology.

Consistently able to take advantage of global trends and developments, we grow continually.

COMET Plasma Control Technologies (PCT) is a leading expert in RF power delivery and a global innovation partner of RF related businesses.

Our customers are primarily manufacturers in the semiconductor and adjacent industries.

The SAP Support Analyst works with business users to design and implement technology solutions to business problems, troubleshoots existing business application performance, and manages the integrity and migration of enterprise data.

Essential Duties and Responsibilities :

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Ability to provide end-user support, research and resolve problems, working with appropriate technical resources, if necessary.
  • A solid understanding and experience working with the listed SAP modules - MM, PP, SD, CS, Q.
  • Working knowledge of SAP FI-CO processes within SAP as well as incoming and outgoing Finance related interfaces.
  • Develop and coordinate SAP user training. Ability to set expectations, deliver user training, explain detailed technical concepts to peers, management and business partners
  • Serves as a primary US SAP troubleshooting resource, escalating issues to external support providers when necessary.
  • Responsible for monitoring and maintaining the health of US-based applications to ensure availability, performance, and capacity service levels are met and maintained.
  • Acts as an internal consultant within the business, helping to facilitate the use of technology as a tool for process Improvement.
  • Translates business requirements into technology solutions and verifies technical designs satisfy functional requirements.
  • Participates in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
  • Creates end user documentation to support new system implementation, enhancements and incident management efforts.
  • Coordinates the restoration of service activities for any major critical application incidents.
  • Proficiency in use of MS Office products (Excel, PowerPoint, Word).
  • Excellent communication and interpersonal skills. Strong English communication (written and verbal).
  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience

    Requires bachelor’s degree in Computer Science or related field and three to five years of related experience, or seven to ten years of progressively responsible related experience.

    Language Skills

    Ability to communicate effectively and establish effective working relationships. Strong service orientation and customer service skills.

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

    Ability to write reports, business correspondence, and procedure manuals.

    Mathematical Skills

    Ability to apply basic mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability

    Superior analytical skills; ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions.

    Other Qualifications

    Requires the ability to operate a variety of standard office machines, to include a computer, telephone, fax, copier, etc.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch objects, tools, or controls;
  • and talk or hear. The employee is occasionally required to stand; walk; reach above shoulders; and stoop, kneel, or crouch.

    The employee must occasionally lift and / or move drawings, files, parts, and manuals weighing up to 10 pounds.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly working in an office environment. The employee will be required to travel among the various U.

    S. office locations and may travel internationally as required. Travel is estimated to be approximately 25% of the time.

    Data protection and confidentiality

    We take data protection seriously. COMET AG and software partner SAP have taken the necessary organizational and technical measures to ensure the confidentiality of your application.

    All HR personnel and umantis employees have a duty to maintain confidentiality with respect to personal data as part of their employment contract.

    Automatic 128-bit encryption ensures that your data is transmitted securely. The processing of your data complies with general data security standards based on the latest technology.

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