Most of your responsibilities are (but not limited to) :
Providing a friendly, welcoming and efficient service to all guests, in line with hotel vision and values on customer satisfaction
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To undertake all training as required (eg, first aid, health and safety, customer service).
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner.
Interact with customers, take orders and serve snacks and drinks
Comply with all food and beverage regulations.
Offering all services such as tours, shuttle buses and rentals to customers
Ensuring the best experience of all customers
This position is also available in the following areas in Costa Rica : the Front Office position is also available in other areas such as Tamarindo, Manuel Antonio, Jaco and Santa Teresa.