Automation Process Manager
Equifax
Heredia, Heredia, Costa Rica
hace 1 día

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.

Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential

What You’ll Do

Responsible for the management of ongoing internal customer relationships and the operational delivery of digital, transformation and RPA solutions.

Manage the on-going output of processes already migrated to automated solutions; ensure they are operating within the targeted parameters.

Takes primary responsibility for internal client satisfaction with service delivery.

Lead team to optimize and innovate business processes by designing and implementing automation solutions and / or create / investigate / roll out tools focused on cost reduction and speed up productivity in the delivery of services.

Build lasting relationships with internal customers by reporting and communicating results and charges.

Maintain budget responsibility with the RPA program.

Qualifications

5+ years of experience managing & developing teams

5+ years of experience leading multiple projects in areas such as : automation, digital, RPA industry and standards and IT / Software Development (SDLC) background is desired

5+ years of experience in data analytics tools such as : Excel, Tableau, Spotfire, or similar

College degree in Computer Science or similar areas

Minimum B2 level of English Proficiency

Extra Points for any of the Following

Deep understanding of process mapping process improvement methodologies

Process Modeling. Ability to analyze a process and understand what kind of digitization is the right one to be applied thru process engineering,

Accustomed to operating in a matrix environment so he / she can influence adoption of proposals within teams that do not report directly to the position.

Experience in a Shared Service environment is a plus.

Experience in the implementation and / or utilization of WhatsAPP for Business, Genesys, and / or chatbots to run business processes

Success Attributes of an Equifax employee; does this describe you?

Collaboration

Think and act differently

Decide-Execute-Ship

Team Player, Adaptable, Proactive.

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