UCCE Telecommunications Engineer - Remote
Heredia, Costa Rica, CR
hace 4 días

UCCE Telecommunications Engineer - Remote

TTEC Digital is seeking a Cisco UCCE Telecommunication Engineer to join our Technology Services team. This is a telecommuting opportunity with possible travel requirements.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing :

As part of our Professional Services Engineering team, you will be responsible for the call routing, scripting and configuration of these CC Enterprise applications while working with and interacting with our design and architecture leads, project management team, developers and testers.

What you’ll bring to us :

  • Project team member involved in the deployment of full-life cycle Cisco contact center project integrations including call center workflows
  • Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
  • Work and collaborate with project teams consisting of TTEC Professional Services staff, client resources, contract resources and 3rd party vendors
  • Ensuring smooth integration of omnichannel solutions into the project
  • Provide consistent and frequent project status updates and project issues to assigned TTEC Project Manager
  • May be required to perform other related duties / projects as assigned
  • What skills you’ll need :

  • 3+ years Cisco UCCE software UCCE, UCCX, CVP, IP-IVR Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration deployment
  • CVP or AVP application deployment experience
  • Experience with voice gateways
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
  • Strong client facing skills along with strong verbal and written communication skills
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus
  • Be a knowledgeable user of the eGain application and / or Upstream Works for Finesse is a plus
  • Who We Are :

    TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.


    This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and / or skill levels.

    Benefits available to eligible employees include the following :

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • For more information about TTEC, visit ttecjobs or search #ExperienceTTEC throughout social media to engage in the global conversation


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