Director, GBS Shared Services
Thermo Fisher Scientific
Lagunilla, Costa Rica
hace 4 días

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them.

Our distributed team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

For more information, please visit (http : / /*Position Summary : *The Director, GBS Shared Services will play a key leadership role in driving consistency, process improvements, operational effectiveness, and efficiency across workstreams (O2C, R2R, P2P) and ensuring that the value of the GBS offerings are realized.

Directly owns the Business Process Outsourcing relationships to ensure operational delivery and excellence.Owns and drives the Business Relationship framework across multiple business Key partners will include Division leaders, finance leads, Commercial leadership and other Business Leaders whose processes are being served by the BPO.

  • Key Responsibilities : Responsible for driving successful delivery of outsourcing services and representing the BPO organization to Business Unit Leadership, Divisional Leadership and other partners* Drive accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams* Provide leadership and mentorship to BPO provider including the scalability and profitability of operations as well as readiness and oversight of the next strategic phase for the program* Drive standardization of process and delivery method across 20 sites that the BPO provider is supporting* Own and structure the contract with the BPO provider including management of penalties and chargebacks, weekly interaction / alignments with the BPO Site Leader* Align with the Organization’s captive centers to ensure consistencies with enabling tech, end to end process, policy and automation are brought forward where applicable* Partner with the Business and Migrations team to source new opportunities;
  • ensure new migrations coming into the BPO provider are successfully stabilized* Act as a filter for new insights that come from within the organization and advances those ideas that will improve organizational performance* Management of BPO Performance measurement and visualization of Monthly / Quarterly performance reporting* Evaluate Cost per Transaction and measure against Internal & External Benchmarks;
  • Conduct volumes analysis across workstreams*Qualifications : 12+ years of work experience with 7+ years of senior management, Director level experience within a shared services environment or in a consulting capacity* CPA or Strong Accounting background preferred* Experience with leading or working with a BPO provider would be conducive* Specific experience with driving and executing on projects* Validated ability to work well with multiple levels of leadership both internally and externally, and influence peers and senior management in a sophisticated, geographically dispersed matrix organization* Self-directed, dynamic and customer-centric change-agent who thrives in an exciting and changing environment* Highly collaborative;
  • aligns optimally with colleagues and business partners to deliver results while improving the success of all contributors* Skilled communicator and confirmed relationship builder, able to operate within a multitude of formal and informal networks while being responsible for the opposing interests of dynamic partners* Champions efficiency improvements through Practical Process Improvement (PPI) and has a dedication to continuous learning* Bachelor’s Degree Required* Excellent attention to detail requiredAt Thermo Fisher Scientific, each one of our 80,000 outstanding minds have a unique story to tell.

    Join us and contribute to our unusual mission enabling our customers to make the world healthier, cleaner and safer.Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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