Systems Engineer for TTS Technology Global Production Support Team
Our DevOps engineers are an extension of the production support team, specializing in cloud computing, the role is 50% production support, and 50% engineering.
Main focus areas will include promoting stability and quality of support services in line with our global strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally.
Our DevOps team is constantly monitoring and automating and our production support team is aiming to eventually evolve into a hybrid PS / DevOps team.
Functional Responsibilities :
Continuously identify the automation scope and implement them to bring in more efficiency
Work closely with DEV partners to prioritize the top stability issues
This role forms Global Support L2 team and is a Production support analyst’s role based in HEREDIA, Costa Rica.
This role will attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions.
You are able to analyse complex problems / situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Handle a workload which is subject to changing priorities and demands
Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the Global Production Support Teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with multi-functional partners, sharing information and knowledge effectively Business Knowledge
Effectively communicate and be compatible with infrastructure and supporting technology groups across a distributed Unix / Linux environment to drive problem resolution and service levels.
Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business users, development teams and Global Support Lead.
Liaise with users; business sponsors; and other Application Development groups.
Application Support Experience :
5 years + experience working in a production support environment.
Exposure to DEVOPS tools such as CHEF / Ansible and migrating applications to ECS on Cloud
Should have hands on experience on App Dynamics , ELK and exposure to Machine learning
Effective in supporting Payments applications preferably in corporate banking.
Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management.
Effective in handling communications across business and technology partners at varying levels across a medium to large scale enterprise.
Prior experience in large scale enterprise application support, capacity planning, optimization, re-engineering, performance fine-tuning and cost optimization
Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones
Basic Networking knowledge ( Load balancers, Network Protocols)
Ability to manage change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed.
Experience using Service Now or other similar issue tracking system and managing the projects with accurate estimation and running them without overdue
Excellent strategic analysis, problem solving, issue resolution and decision-making skills
Experience working within an on-shore / off-shore support environment
Ability to build positive relationships in a multi-cultural environment across all levels within IT
UNIX and Scripting
Working experience with Linux infrastructure
Experience writing Linux Shell scripts
Good Technical knowledge of Oracle 11G, SQL, MS SQL Server,and PL / SQL programming.
Programming Languages and Middleware
Good Technical Skills in Java ,API and XML
Technical understanding of IBM Websphere and TIBCO
Technical understanding of ABINITIO
Knowledge of Business Objects
NDM, SFTP, MQ & TIBCO EMS
Autosys or relevant scheduling tools
DEVOPS and Cloud
Experience on Cloud computing and migrating applications to ECS containers
Exposure on GitHub , TeamCity , Maven, Ansible , Jenkins and JFrog
Ability to work in a team environment
Ability to learn new skills quickly with little supervision
Superb communication and interpersonal skills
Authoritatively and effectively handles work, time, and resources
Applied knowledge of standard development methodologies
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Ability to understand the big picture can step back and understand the context of problems before applying analytical skills to address the issues
Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
Delivery focused and result oriented
Attentive to detail
Nice to Have
Core Cash - Strong Knowledge of Payments. (SWIFT Message types, Collection, receivables , SEPA and Fast payments)
ITRS monitoring tools exposure and experienced in configuring ITRS gateways
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR