IT Endpoint Operations Administrator
emerson
Escazú, San José, Costa Rica
hace 1 día

Specific Responsibilities

  • Provide Enterprise-scope patching for PC Endpoints aligned to Enterprise Security policies
  • Execute Emerson-wide or specific scope software deployment projects
  • Provide Enterprise-wide operational support for Print service as defined by Service Owners
  • Create, deploy and maintain Software packages for usage at Enterprise level using the existing framework
  • Create and maintain up-to-date required Endpoints Operations procedures and documentation
  • Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
  • Ensure adhesion to SLA’s by a strong focus on automation and service improvement, working together with USS (Local IT), Endpoint Design & Transition, Service Provisioning and others as required
  • Collaborate and actively feed-back to Endpoint Design and Management in order to develop and improve supported solutions and designs
  • Apply defined Security and Compliance policies, software, patches and regularly check their enforcing mechanisms are correctly applied
  • Coach USS (local IT), new members of the team, and interns on Endpoints Operations team activities as needed
  • Education / Qualification Requirements of the Role

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • Minimum 3-5 years’ experience in a Desk Side Support (which also includes IT users support) or an Operation function role, preferably in a large Enterprise environment
  • ITIL certification or equivalent awareness is beneficial
  • Language knowledge : must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage
  • Qualifications

  • Specific Skills & Experience PC Hardware and software knowledge Microsoft Windows (Server / Client) and Office administration skills Scripting skills (PowerShell, VBS) knowledge Experience with service desk ticketing systems.
  • Microsoft Endpoint Configuration manager & Intune knowledge is a plus

  • Effective communicator Able to manage challenge of daily remote communications through multiple tools (Instant messaging, email, phone, project management interface).
  • Excellent verbal and written communication skills

  • Willing to travel for short periods of time
  • Strong analytical capabilities and demonstrated problem-solving skills
  • Flexible attitude towards working hours
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