Business Summary : The Business Process Management Team (within the Business Transformation and Automation group) leads efforts to institutionalize process excellence culture and mindset along with delivering process automation, process re-engineering, and optimization initiatives across VMware using Continuous Improvement / Business Process Excellence (e.
g., Lean Six Sigma) methodologies, concepts and principles. The team works closely with business stakeholders within VMware to plan, design and implement the end-to-end re-engineering, optimization initiatives of identified and prioritized core global processes and bespoke local processes.
The Process Excellence Lead role reporting to Director, BPM Practice will bring experience, skills, maturity and capabilities to fulfill the objectives and responsibilities outlined below.
Key Responsibilities :
Deliver complex re-engineering and simplification / standardization / optimization of identified global cross-functional processes resulting in a significant return on investment for VMware
Coordinate work effort in partnership with a team of local or remote SMEs (functional / operations) and Lean Six Sigma trained resources to support the delivery of projects
Actively participate and contribute to the development of a metrics driven culture across the function using production management tools and techniques
Active participation in development of Process Excellence Community and culture through active involvement in a variety of workshops, forums and training sessions related to Process Excellence concepts and practices
Play the role of a change agent to help institutionalize Lean Six Sigma across the organization, constantly seeking, sharing & implementing best practices
Collaborate with internal process re-engineering teams to ensure commonality of approach, methods and tools and consistency of advice and solutions;
Coach project teams on effective usage of process optimization concepts, Lean & Six Sigma and achievement of tangible business results
Take ownership of full automation application development and deliver the expected solution in time and at the expected quality.
Have excellent analytical skills, knowledge of solid programming principles and broad knowledge of technologies and programming languages.
Have the ability to design automated process applications and functionalities based on the business description.
Required Skills :
5-10 years (2 to 4 years in Process excellence capacity) of professional experience driving large, cross-functional and global process re-engineering and improvement initiatives (using continuous improvement / lean six sigma principles and concepts) with demonstrable business results
Experience working on large, global process re-engineering initiatives in large complex global organizations
Demonstrated ability to build, maintain relationship and navigate a large global organization using formal and informal networking skills
Strong facilitation skills and experience in managing senior stakeholder (VP level and up) relationship , partnership and interactions
Proven experience mentoring and coaching individuals through smaller scale re-engineering projects focused on methodology, structure and engagement
Strong and open communicator using both verbal and written modes shares ideas and experiences, drives engagement, actively involves people
Experience understanding and facilitating change in a challenging and dynamic environment handling challenge from senior stakeholders, push back from business-as-usual teams and a lack of understanding / appreciation of the benefits of Lean Six Sigma / Continuous Improvement
Strong influencing skills to understand, identify, manage and resolve conflicts
Demonstrated experience to facilitate, influence and lead projects, drive discussion remotely and over the phone
Self starter’, independent thinker’ with the ability to conceptualize, communicate and solicit alignment and buy-in
Analyzes business problems, develops technology solutions to those problems and manages the project through its life-cycle
Fluency in English
Good interpersonal and teamwork skills
Preferred Skills :
Previous exposure to software development and / or systems development and integration projects
Prior experience working at a top management / professional consulting firm highly desired, experience with a Big 4 a plus
VMware Company Overview : VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.