Associate Consultant for Change Management
San Jose, Costa Rica
hace 4 días

The role

Within SoftwareONE Future Workplace Consulting the delivery of Adoption and Change Management Practice will be one of our focus Businesses worldwide.

The Adoption & Change Management Consultant is responsible for the delivery of Adoption & Change Management service offerings throughout the globe.

Our goal is to drive high value end-user adoption via individual, group and organizational change management services.

We are looking for a Customer Adoption & Change Management Consultant to successfully drive the adoption of new Microsoft Applications within O365 and establish a new way of working at customers office workers.

The Change Manager role will collaboratively drive change management and adoption activities with key Decision Makers, help reduce competitive risk, drive usage of existing workloads.

This role will create customer value through usage and create the conditions for optimal renewal and upsell growth.

The Consultant will be responsible for providing and support in the creation and delivery of ACM solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

He / She will work according to the SoftwareONE Change Management methodology, based on the ADKAR model.

You will analyze monitored data like adoption reporting's and provide advisory and recommendations to your customer.

Change Manager works remotely and execute calls with stakeholders to introduce online learning tools, ACM artefacts and frameworks, create strategy plans and develops learning concepts.

He / She will work as a important member of a virtual team throughout the Globe.


  • Drive Microsoft 365 usage with a focus on Adoption and Change Management methods.
  • proactively identifying new workloads and expansion opportunities
  • Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs)
  • engaging workload experts (e.g. FastTrack, Services, etc.) to drive business outcomes and value creation
  • Clearly define business outcomes and build a high quality success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Delivery Execution

  • GSDC resource to deliver Global Managed ACM services
  • Tailoring of artefacts and frameworks
  • Tailoring of ACM deliverables
  • Hold Stakeholder remote meetings
  • Provide Guidance and Coaching on ACM activities to customers
  • Monthly or Bi-weekly engagement with Customer Essentials Change Team
  • Analyses the monitoring data
  • Derive action recommendations
  • Monitoring the fulfilment of the provided plans
  • Job Specific Accountabilities

  • Customer Success Manager is responsible for driving the successful adoption and expansion of Microsoft 365.
  • This role will create customer value through usage and create the conditions for optimal renewal and upsell growth.
  • contribute to and participate in practice development activities such as communication collateral, ACM artefacts and framework transition, reporting to the Prosci Senior Consultant.
  • Support the implementation of ACM measures on the customer side and are part of an ACM service team that aims to develop skills for the adaptation of new technologies.
  • This requires close coordination with the ACM Core Team, Technical Delivery Managers and Sponsors within the customer organization, to develop and implement an ACM strategy.
  • What we need to see from you

  • Degree in business administration or equivalent professional experience
  • Overall 2 years of experience within consulting services. Experience in consulting or pre-sales, experience in both is ideal.
  • Basic knowledge about MS O365 technology
  • Excellent language skills in Spanish and English
  • Confident and humble individual that’s highly motivated and oriented on results, teamwork and learning;
  • Being able to work effectively with anyone with different skillsets;
  • Understand the implication of change though the implementation of technology to the business;
  • Strong structural work methods, multitasking and time management skills;
  • Solid problem solving and assertive consultative skills.
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