Sr. UX Writer
San Jose
hace 4 días

AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward.

Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time.

On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionIn this role, you will lead a center of excellence for UX writing at Sage Intacct, focusing on simple, intuitive experiences that support customers in accomplishing their business tasks.

In addition to crafting UX copy in-product, you will extend your impact by evangelizing best practices and standards across all feature teams.

Working closely with Documentation team members and UX experience designers, you will advocate for the customer and serve as an expert advisor to teams during the feature development process.

Leveraging your expertise, you will help teams create consistent, usable experiences across screens and workflows.Key Responsibilities

  • Champion the role of UX content in making it easier for customers to understand and use Sage Intacct.
  • Develop best practices and standards for UX writing, from information architecture to microcopy.
  • Provide expert guidance to writers, experience designers, and cross-functional feature teams.
  • Collaborate with experience designers to deliver UI pattern documentation for feature teams.
  • Drive processes and tools that make UX content an integral part of the feature development process.
  • Actively participate in UI and content governance boards, promoting best practices, consistency, and usability.
  • Work with the Sage Content Style Guide committee to create and maintain UI labeling guidelines for content that delivers on our voice, tone, and brand promises.
  • Craft consistent, usable, and intuitive content for UI components and interactions.
  • Create internal and external documentation for user interface components and features.
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