Technical Account Specialist
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 6 días

Role Purpose :

Provide onboarding support for Ascend platform, Tier 2 support, escalation management, project management and services to improve overall client experience on Ascend products and services.

Client interactions would progress from standard troubleshooting to overall solution recommendations.

Major Job Functions :

  • Provide user account maintenance (add / delete / update) service for client
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on projects, reviewing accuracy of output.
  • Support implementation and testing of automation and process improvements
  • May participate and provide input to the design and testing phases of new projects
  • Client interaction will be based on email responses to client submitted tickets.
  • Requirements :

  • 1-3 years of relevant experience in technical support.
  • Advanced oral and written English communication skills (B2+, C1).
  • Good organizational and project management skills.
  • Good customer service skills.
  • Good ability to work independently and in a team environment.
  • Good analytical and problem solving skills.
  • Good SQL scripting knowledge.
  • Basic to good Mainframe / SAS knowledge.
  • Basic knowledge of computer systems, networks and cloud based technology.
  • Basic understanding of systems capabilities, software platforms and processes.
  • Basic knowledge of PC office software tools.
  • Experience working with internal customers.
  • Basic understanding of the US banking, lending, and credit industries.
  • Knowledge of consumer credit policies, procedures and regulations highly preferred.
  • Knowledge of Experian products and systems preferred.
  • Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience preferred.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación