World Wide Case Management Supervisor
HP
Heredia, Heredia, Costa Rica
hace 2 días

Typically supervises lower-level supervisors and / or highly-skilled non-exempt individual contributors in single functional area.

Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.

Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Provides direction and expertise to departmental teams and participates in cross-department initiatives.

Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations.

May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross- department initiatives.

Acts as a point of escalation for subordinate employees as well as other supervisors.

  • Supervise a team primarily comprised of Supervisor I, non-exempt or ENT / INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities / priorities, people recruitment and development, cost management,
  • Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers : onsite engineering personnel : and Authorized Service Providers.
  • Services are provided on standard, specialized or complex systems.
  • Role is primarily tactical in nature.
  • Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
  • Resolve / monitor routine customer escalations, as appropriate.
  • Typically requires Bachelor's degree or equivalent experience, 4-6 years related experience and project or team management Experience.
  • Typically 0-2 years of experience leading People.
  • People management responsibility
  • Demonstrate some in-depth knowledge of corporate organization and policies.
  • Demonstrate business, technical or functional knowledge at the mastery level.
  • Demonstrate administrative or operations knowledge.
  • Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
  • Demonstrate management capability.
  • Proficient in English and Spanish, both written and oral.
  • Proficient with Microsoft Office (Outlook, Excel, Power Point, Visio, Project).
  • Strong negotiation skills.
  • Able to handle high stress situations with tight deadlines.
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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