HTR Senior Representative
3m
CR, Asuncion De Belen
hace 6 días

Job Description :

Main Duties & Responsibilities

  • Provides answers, solutions and recommendations for inquires related to HR processes / procedures by utilizing solutions provided by HR SMEs.
  • Including : phone inquiries, email / web tickets and walk-in inquiries, follow-up / resolution of escalated tickets, etc.).

  • Identifies escalation trends and opportunities for process change and / or new solutions.
  • Undertakes all actions required by system and updates Data Base continually.
  • Investigates and resolves problems and provides solutions which may involve a network of resources.
  • Administers / advises IT navigation of supported functions this may include requesting access, granting access and advising clients through screen navigation.
  • Performs off-phone tasks supporting HR related functions as directed.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies / procedures, SMEs or contracted vendors
  • Qualifications & Experience

  • Minimum 1 year equivalent work experience preferred
  • Fully Trilingual : English, Spanish, Portuguese
  • Portuguese will be required for this position
  • Bachelor's degree or higher from an accredited university
  • Knowledge of HR Policies & Procedures
  • Knowledge of HR systems is an advantage : Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems
  • Customer service skills
  • Communication skills
  • Detail oriented / accurate and thorough
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación