OTC Collections Clerk I
Escazu, Costa Rica
hace 2 días

About the role

Your Opportunity This role has contact with many areas of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and be able to contribute in the BEST10 About You If you have excellent interpersonal relationships to meet the requirements of our internal and external customer.

If you are a person open to change and also to propose new ideas that allow to improve existing processes, if you have knowledge in the collection process, SAP and MS Tools, this is your opportunity to be part of this great family.


With our Consumer at the heart, your key focus will be

  • Execute the collections process cycle (customer contact, escalations, etc.) to accelerate cash collections
  • Analysis and resolution of customers deductions and claims
  • Coordinating with the Customer Service and commercial local team to make sure the rectifications and / or credit notes concerning price differences, product differences and returns are posted on customer accounts in time
  • Identify the price differences in each payment and report them to the customer service team
  • Send deductions to the commercial team, and ensure their correct processing through the process flow
  • Coordinating with the Cash Apps team to make sure the payments and nettings are applied accordingly
  • Becoming a problem solver of issues reported by customers and key stake
  • Skills and Experience

    The Skills & Experience needed to create your legacy

  • Minimum of 3-year professional collections or OTC processes experiences in progressively responsible roles. Preferably with Canada & US
  • Knowledge and experience with SAP (transactions : FBL5N, FBL1N, FBL3N ), and Microsoft Office Basic Tools (Excel, Power Point, Outlook, One note, Teams)
  • Proactively partners with internal and external customers to identify trends and resolve issues causing late payments
  • Experience in Oracle and other customer portals
  • Languages : Spanish, English (90% at least)
  • Personal Qualities

  • Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
  • A customer focused service delivery specialist with global orientation.
  • Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.
  • Excellent problem-solving abilities with experience in process and quality analysis
  • Our culture

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