Desktop Support Specialist
CWT
Escazu, CR
hace 5 días

Desktop Support Specialist -(210000H2)Responsible for end user hardware troubleshooting, monitoring and maintenance.

  • Performs systems analysis techniques and procedures, including consulting with users, to determine hardware, software and system functional specifications.
  • Diagnoses, troubleshoots, installs and configures End User Computing devices, peripheral equipment, network hardware, and software both remotely and onsite.
  • Provides support for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requests.
  • Assist with documentation, analysis, creation, testing or modification of computer systems or programs, including pilots and tests, based on user specifications
  • Provides Citrix client user support, including VDI / Thin Client.
  • Monitors Service Now and consistently updates tickets daily with work performed and troubleshooting information.
  • Consistently follows and maintains Asset Management policies and procedures.
  • Establishes a high level of personal credibility, and builds strong professional working relationships with customers.
  • Coordinates activities, as needed, with other support or implementation team members.
  • Provides updates, status, and completion information to supervisor, problem request tracking system, and / or users, via voice mail, e-mail, chat, or in-person communications.
  • Qualifications

    Experience & education :

  • Associate's degree or Bachelor's degree in Computer Science, Business, IT, or related field, or equivalent experience.
  • 2+ years' relevant experience required with moderate depth of knowledge.
  • Experience performing technical support for user-facing or End User Computing services.
  • Experienced in one or more operating systems, hardware platforms, networking and application support.
  • Experience with enterprise ticketing software
  • Experience in Active Directory administration; users, groups, computers.
  • Languages

  • Ability to communicate effectively in English and Spanish, both written and verbal
  • Knowledge, skills and abilities (KSAs)
  • Knowledge in the following : Business software applications, Collaboration tools, Hardware and Accessories, Remote Computing, Security, Telephony and Video conferencing, Service Now.
  • Knowledge of industry standard Disaster Recovery / Business Continuity practices, applications and methodologies.
  • Working knowledge of VDI / Citrix / Thin Client technologies and
  • Ability to use open-ended questions and active listening to gather information on a problem
  • Possess and maintain a positive attitude in various situations.
  • Ability to configure, maintain, and troubleshoot IT systems.
  • Understand and readily comply with CWT’s security policies
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación