Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The company :
At Adobe, we’re changing the world. How? We're working to unlock creative potential and to positively impact the world in ways both big and small.
We give our customers the tools to bring their ideas to life and to build content that makes life more fun and work more meaningful.
We make it possible for businesses and organizations to truly engage their customers.
At Adobe, we understand that good ideas come from people all over the company. That’s why we invest in encouraging leaders throughout the organization to drive innovation in our experiences.
The challenge :
Adobe’s Customer Experience team is on a mission to delight millions of customers by advocating for improved experiences and supporting them when they need help.
Through our online resources, communities, and 1 : 1 care, our team engages with a broad global customer base, from individual consumers to Fortune 100 enterprises.
We represent the voice of the customer and work closely with cross-functional teams across Adobe to make our products and policies better.
The Customer Experience Product Manager ensures that our customer care agents have the information and tools they need to deliver exceptional customer experiences.
We are looking for a product leader who can envision and develop a next-generation agent experience that will transform how we support our customers.
In this role, you will develop and execute on a roadmap to evolve the experiences that customers and agents have during support interactions.
You will need to put yourself into the role of the agent as they help Adobe customers realize their creative goals. You will collaborate with our frontline support teams, other product managers, program managers, IT partners, and other operations specialists who all work together to support thousands of agents globally who in turn provide support to millions of Adobe’s customers.
If you can build outstanding customer experiences that impact the lives of millions of people, we want you.
Preferred Qualifications :