COLLECTIONS ANALYST EXPERT
Robert Bosch Service Solutions - Costa Rica Sociedad Anonima
Building C-, th Floor, San Francisco, Heredia, Costa Rica
hace 4 días

Job Description

  • The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, including :
  • o Research and reconcile overdue accounts / invoices.

    o Maintain accurate record of past due accounts & collection efforts.

    o Process & send statements.

    o Maintain customer files.

    o Performs customer portfolio auditing functions accurately and meets audit deadlines.

    o Handle customer communication for the business unit

    o Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.

  • Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
  • Implement processes and activities required in the invoice to cash process / deduction through training, skill acquisition and continuous improvement.
  • Follow up on POA, MEC, assigned accounts and outlook emails
  • Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails.
  • Maintain specific customer accounts and all support documentation required
  • Maintain updated WI within the team by making the necessary changes to it.
  • Further investigate payments without supporting detail and properly posting all discrepancies (part number detail, capturing the correct data in the correct fields to ensure proper account coding).
  • Management reviews, special projects and ad hoc requests are all part of normal job duties.
  • Manage medium risk level portfolio.
  • Provide high level of customer services.
  • Work in a team environment, which involves collaboration and use of team-based methods and tools.
  • Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
  • Identify issues on a timely manner and provide visibility to the management team when something is going to affect negatively the operation.
  • Follow up for a daily application and discrepancy management
  • Research about solutions, generate and communicate process improvement ideas.
  • Support answering of questions on the telephone or via email
  • Reports and addressing customer inquiries.
  • Participate to status meetings, both internally and with clients.
  • Attend and / or contribute on trainings (internal).
  • Perform other functions related to the position.
  • Qualifications

  • Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
  • Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
  • Knowledge of accounts receivable processes including account reconciliation, cash application.
  • Minimum of 2 years in an accounts receivable role, or accounting experience. Experience in a business service center preferred.
  • English level B2+
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