Call Center Specialist
Experian
Heredia, Heredia, Costa Rica
hace 4 días
  • Receive inbound calls from Experian Consumer Services members and provide customers with friendly, professional and knowledgeable customer support.
  • Overcome issues and concerns in order to avoid customer cancellations.
  • Provide advanced troubleshooting of internet navigation, authentication, billing concerns and miscellaneous personal computer software.
  • Work effectively with other team members to provide support for external and internal customers.
  • Identify trends and root cause customer issues in order to create proactive long-term resolutions.
  • Document customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion.
  • Customer Service experience at least 1 year.
  • Education level : High school diploma.
  • Outstanding communications, presentation and interpersonal skills and enthusiasm.
  • Basic computer and internet skills to include : Internet navigation and Microsoft office.
  • Strong, established work history.
  • Possess the ability to work in an independent fashion with little supervision.
  • Possess a strong desire to assist customers and build a world class company based on customer retention.
  • Blend of general customer service skills and a sales aptitude to resell the benefits of the Experian Consumer Services memberships.
  • Team player who values being part of a successful sales organization.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
  • Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.

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