At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives.
We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
Join us as a Health Technology Delivery Lead and deliver the highest quality consultation support to our pharmaceutical / biotechnology industry clients.
This role functions as a subject matter expert to advise external client(s) on data-driven technology strategies to achieve their strategic, financial, and operational goals to effectively and successfully support studies.
This role will be expected to lead and drive all aspects of a study throughout the entire lifecycle.
In this role you will :
Manage technical aspects of Service Delivery and the full life cycle across specific client accounts to ensure successful execution of studies and deliverables are on time and within budget
Work with Technical Project Manager to commit to client(s) on behalf of the Delivery organization on delivery schedule
Ensure the feasibility of the solution and deliver the resolution by leveraging Clario's full capabilities
Collaborate on Service Delivery and work with the operations delivery team and their Leadership
Identify process improvement opportunities and ensure best practices and standards across clients’ deliverables
Own, and drive the improvement of client success metrics Defects / CAPA’s
Attend Client and Internal Meetings as required e.g., Advisory meetings as needed to guide sales team on design capabilities / S2S / KOM / UAT feedback review / Lessons Learned
Represent Product Customization department for Product / R&D improvements
Act as a SME for early engagement in pre-sales activities
Participate in account planning and forecasting within the Operations Leadership Team
Lead global teams, consisting of both onshore and offshore resources
Provide mentorship and guidance to junior team members
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required.
Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.
What we seek :
BSc, BA or equivalent (Degree in science / health care-related field a plus) or 7 years of industry related experience
Minimum of 4-5 years of strong technical experience
S trategy and or advisory consulting experience required
E xperience leading, coordinating, and motivating teams required
C lient relationship & expectation management required
Clinical Indication Specific experience preferred
Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models
Demonstrated experience in interpretation of client requirements to prepare and document design specifications
Passionate about the ultimate client experience and interactions with clients at all levels
Familiarity with FDA regulatory processes, clinical research processes
Ability to manage multiple project tasks and deliverables in a fast paced environment
Excellent presentation, communication (written and oral) and negotiation skills
Ability to travel up to 10%
Local to Costa Rica and able to work 100% from home. 
