Documentation Manager, API and Platform
Sage Intacct
San Jose
hace 2 días

Job Description

Do you thrive on leading teams that innovate, collaborate, and solve for the customer together? At Sage Intacct, we mean it when we say that documentation is part of the product and that technical writers are a treasured resource.

If you are an experienced leader who understands developers and wants to be part of the future of API and platform at Sage Intacct, this role is for you.

As Developer Documentation manager, you’ll manage a group of writers who are hands-on, tech savvy, and driven to support developer needs.

From crafting API reference material to designing our next-generation developer site, your team will play a powerful role in enabling developers to build solutions on the Intacct platform.

Sage Intacct provides cloud-based financial and accounting applications for mid-sized companies. As part of the Documentation department, this team delivers API and platform documentation through our developer site () and other forums.

Key ResponsibilitiesYOU WILL :

  • Shape the future of API and Platform documentation at Intacct, with clear vision, roadmap, and deliverables.
  • Lead a team of writers who deliver accurate and effective documentation that helps developers and administrators build on the Sage Intacct platform.
  • Manage resourcing and scheduling, ensuring that documentation stays up-to-date with quarterly releases.
  • Provide input to writers on content strategy, timelines, and plans.
  • Drive experience, process, and tool improvements.
  • Maintain the Documentation department’s commitment to colleagues and customers alike, promoting our values as you grow the team.

  • 3+ years managing technical writers with a focus on developer, platform, and integrations content.
  • Experience managing a web-based developer site, including knowledge of authoring and publishing tools.
  • Ability to build a strong, collaborative team through hiring and employee development.
  • Prior experience writing for a developer audience; REST APIs and platform content is preferred.
  • Experience with highly customizable platforms, such as Salesforce, is a plus.
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