Sr Service Desk Technician
Heredia, Costa Rica
hace 2 días

Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most.

More information is available at https : / / Job Requisition : R-3726 Sr Service Desk Technician (Open Date : 06 / 24 / 2021) Primary Location : COSTA RICA Job Description : Who are we?

As a company built on the foundation of Privacy by Design, for more than 20 years Neustar’s unique capabilities have made us the leader in the field of responsible identity resolution.

Neustar enables trusted connections between companies and people at the moments that matter most, with world-class and industry-leading solutions in Marketing, Risk, Communications, and Security services.

Role and responsibilities What you will be doing Neustar is looking to hire a Senior Service Desk technician to join our Service Desk team in Costa Rica.

The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment.

You are tech savvy and have a passion for technology solutions The primary responsibility is to support Neustar’s enterprise systems including corporate systems as well as business systems (Salesforce, Oracle, Workday).

You will also be focused on the following : Install, diagnose, repairing, maintain, and upgrade corporate end points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.

Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. Document user requests and update client trouble tickets with the status of the issue.

Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.

Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.

Test new hardware and software and deploy the installation of computers and mobile devices. Coordinate with other teams or specialists to troubleshoot and resolve issues as needed Handle escalations.

Train, coach or assist less experienced team members. Work independently within established procedures associated with the specific job function.

Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems. Key requirements Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience Ability to work after hours and / or weekends when needed Competencies Excellent communication and writing skills in English and Spanish Ability to work independently and in a team environment Creative problem-solving skills Service first mentality Ability to learn quickly, work well under pressure, and meet tight deadlines Flexible, highly organized, open to feedback with excellent follow-through skills Technical Skills Technical Desktop Skills required, including previous experience in Call Center Support environment Support Ticket systems Knowledge-based Systems Working knowledge of MS Office applications for clients Experience working with senior level executives Operating Systems (PC and MAC extensive knowledge) Great to have : Comprehensive understanding of data analysis techniques Maintain Data Reports Basic Scripting and Programming Experience Basic knowledge on Linux / Unix Project Management Why work for us At Neustar, we are committed to the growth and development of our employees whose individual skills, curiosity, and passion for their work, contribute to the overall success of our business.

Our core values (Accountability, Collaboration, Transparency, Resilience, and Respect) are the driving force of our culture across our locations around the globe.

We offer our employees a comprehensive benefits package including perks such as tuition reimbursement, awesome company discounts, back-up day care, community service events, pet and baby swag and much more! We are all learning and creating together and having some major fun along the way.

JOIN US! We can’t wait to meet you! Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.

DIVERSITY Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career.

We invite you to join us. EOE of Minorities / Females / Vets / Disability Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements.

Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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