Systems Engineer- ServiceNow
Neustar, Inc.
Costa Rica, Heredia
hace 5 días

Neustar is looking for a ServiceNow developer to join our team. Candidates will demonstrate skills in areas for the administration, development, documentation, and technical support of the ServiceNow platform.

This position will vary in the scope of project responsibilities, however generally this position will focus mainly on administering the system and will include, deployment, contributing to designing, and delivering technical solutions on the ServiceNow platform.

In this role you will regularly interact with our internal customer and product owners for project intake and coordination.

Duties and Responsibilities :

  • Provide support for reviewing, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas.
  • Current ITSM areas supported include : Access ManagementIncident ManagementChange ManagementProblem ManagementRequest FulfillmentKnowledge ManagementAsset, Software Asset, and Configuration ManagementService Catalog ManagementTransition PlanningLegal Service Module

  • Provide software configuration and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
  • Obtaining and analyze business requirements along with documenting technical solutions
  • Develop, design, and rollout new application modules
  • Research new functionality and recommend solutions that deliver value to the business
  • Build and edit service catalog items from customer requirements including request, requested items, task using workflows to manage data flows from a customer to the support teams providing fulfilment.
  • Uses scripting tools and ServiceNow functionality automate routine
  • Develop and manage integrations with other systems
  • Load, manipulate, and maintain data between ServiceNow and other systems
  • Understanding of ITIL / ITSM processesEnsuring our deployment adheres to ServiceNow and ITIL best practices
  • Hands-on design development, and deployment experience with ServiceNow
  • Knowledge module experience
  • Experienced in the System Development Life Cycle (SDLC) processes including customer requirement, analysis, and system design
  • Work with the team to design regular trainings for internal users
  • Required Experience and Skills :

  • Experience in CMDB, Discovery, and integrations with other external tools is a must
  • Deep knowledge in more than one of the following scripting languages : HTML / CSS, AJAX, AngularJS
  • Web Services Integration (SOAP, REST, and JSON) experience
  • Snow Mirror data replication experience is a plus
  • 2 years of administration and development within ServiceNow
  • Hands-on experience working with relational databases
  • Understanding of ITIL / ITSM processesITIL v3 Foundations certification is a plus
  • ServiceNow Administration cert required
  • ServiceNow Developer cert preferred
  • Previous experience in Agile Development
  • Experience with Service Portal is a plus
  • Been a part of 1 or more major version upgrades to the system
  • Energy and passion to invent and create innovative solutions, challenge the status quo, and drive change
  • Excellent communication and partnering skills with both technical & non-technical users
  • Positive attitude, strong technical aptitude, and creative thinker
  • You solve problems at their root, stepping back to understand the broader context
  • You communicate clearly both verbally and in writing with your team and other groups
  • You can translate detailed technical problems into communicable messages
  • Ability to prioritize across various tasks and manage changes in daily workload
  • You perform well under pressure and multi-tasking is your middle name
  • Fast learner and confident decision maker
  • Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.


    Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

    Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

    Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

    The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

    Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-

    era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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