Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position PurposeUtilizes general HR knowledge and proficient skill to accomplish moderately complex, administrative HR Services / Operations support tasks.
Under limited oversight, performs complex procedures to support activities. Activities include or are related to : Payroll & Benefits implementation and execution according to policies and processes.
The HR Customer Service Representative is a resource for all of Cargill's North America employees regarding payroll, benefits, and general HR questions.
This is a high-complex environment taking an average of 7,000 inquiries a month from nearly 70,000 employees in the US and Canada.
The Senior HR Customer Service Representative will provide assistance to employees regarding payroll and benefits issues.
You will follow-up with customers on questions not answered on first contact. In addition, you'll provide accurate and detailed information on unresolved inquiries.
Principal Accountabilities Implement & Execute Recruitment Programs & Processes -40% Ensure data integrity by tracking and documenting payroll activities in appropriate systems.
5% - Share knowledge and information with team members on a continual basis-Process timely correspondence to candidates-Support clients’ payroll or benefit needs through completing and coordinating appropriate paperwork.
Provide input to drafting / updating employment policy and procedural manuals-Administration of internal systems and / or creation of processes to ensure compliance with policy, labor laws and legal requirements for a specific region / country / state-
Maintain accountability measures and processes to ensure compliance of policies and procedures-Perform basic work steps to assist in audits / reviews and ensure compliance-
Under some supervision, performs routine, administrative HR Services / Operations tasks which support the adoption / implementation, execution and maintenance of HR Services / Operations strategies, policies, programs and processes.
Required Qualifications-High school Diploma or equivalent -2+ years of HR support, administrative assistant or customer relationship management experience, preferably in payroll activities in an HR Shared Services environment-
Professional language proficiency in Spanish and English, both written and verbal-Chilean citizen with legal residence in Costa Rica or with dual Chilean / Costa Rican nationality-
Knowledge of Government Plataform in Chile (I-Med, INE, Caja de Compensacion, Ministerio de Trabajo) -Solid organizational and prioritization skills-
Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)-Strong interpersonal and customer service skills-Ability to work with colleagues located in remote locations-
Demonstrated abilities to pay attention to detail and multi-task-Flexibility / adaptability to work in a fast-paced environment, where priorities and timelines often shift-
Strong team player focus on assisting others as needed-Ability to work overtime hours as needed-Strong knowledge of time zones in multiple regions.
Preferred Qualifications-Obtained an Associate’s or Bachelor’s degree-Previous payroll or benefits experience.-Knowledge of Chilean employment laws-
Professional language proficiency in English, both written and verbal