CBS Center GHRS Lead
San Antonio de Belen, Costa Rica
hace 12 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


The CBS Center GHRS Lead is responsible for managing all functional HR services in a specific CBS location, including ongoing HR operations, continuous improvement, and absorbing new work from GHRS into CBS inorder to deliver quality and cost effective services to clients.

The role will be under the direction of the HR CBS Global Operations Lead and the San Jose CBS Center Lead. The position will also work closely with GHRS NA and LA to deliver effective end to end HR services for the Regions.

Major Tasks :

  • Build world class GHRS delivery ensure services defined in the service catalog are delivered to clients at cost and quality levels consistent with Service Level Agreements
  • Drive process improvement set global targets for annual improvement and drive and support efforts aimed at achieving these targets;
  • ensure process consistency with other CBS Centers, while remaining relevant to the local industry and market to build a sustainable team

  • Measure performance oversee meaningful regular discussions with clients, coordinated with global standards, have effective and technology driven performance measures as per the industry standards.
  • Oversee local contracting and technology initiatives ensure contracting and technology are used to achieve efficiency and effectiveness goals, consistent with other sites globally
  • Identify and Migrate work opportunities to CBS Collaborate with GHRS organization to oversee migration efforts from GHRS organization that have impact on CBS Center
  • Stakeholder Management for both GHRS and CBS - High level stakeholder interaction with the CBS Leadership and other global stakeholders to understand the business needs, potential changes and service level, guiding the teams accordingly.
  • Governance Accountability Active participation / representation of CBS in the various Regional end to end process reviews.
  • Moments that Matter ) These sessions are intended to review process improvement opportunities, scope adjustments, and client satisfaction with current service levels and offerings.

  • Build and engage a sustainable team- focus on hiring and engaging a sustainable team of HR shared service resources and help them get familiar with Cargill’s processes and culture, driving for improved performance and world class service delivery.
  • Principal Accountabilities :

    Supervisory Responsibilities : 20%

  • Supervise the CBS Center GHRS employees, including their ongoing performance and compensation. Manage daily operations; manage workflow, staffing and schedules to meet operational goals.
  • Hiring and and daily performance management of CBS GHRS employees in the San Jose location
  • Manage client escalations with the team and other areas
  • Recommends base pay and incentives for GHRS employees in the CBS Center
  • Identify and assess talent and succession planning in the GHRS organization in the CBS Center40

    Metrics & Performance Responsibilities

  • Identify, define and design business improvement initiatives and act as an agent of change within the center to ensure constant improvements in quality and service levels.
  • Ensure performance stabilization in a timely manner post-migration of legacy service centers and BU’s / Functions.
  • Responsible for CBS GHRS Performance Metrics in the CBS center.Review and report operational metrics with team and leaders.
  • Culture Steward : 15%

  • Accountable for the CBS Center GHRS employee engagement and develops action plans for continuous improvement. Direct, support and motivate staff to provide the highest quality of service in the most cost-effective way.
  • Supports CBS Center Leaders when delivering the general CBS onboarding program in the CBS Center
  • Stakeholder Management : 10%

  • Manage communication with their clients on CBS GHRS Performance, as necessary, toward understanding issues and client satisfaction with HR
  • Provide GHRS services to Business and Functions in scope according to the HR Service Catalog.
  • Financial Responsibilities : 10%

  • Accountable for the GHRS budget in the CBS center, aligning procedures and process with the local CBS Finance lead.Working together with the GHRS Global Process Leader and Global Process Controller, also accountable to ensure services and subsequent cost allocations are adequately determined and carried out.
  • Required Qualifications :

  • Bachelor’s / Undergraduate Degree in related field
  • 7+ years of experience in a HR shared service operations leadership position coupled with experience in setting up new Service offerings.
  • 8+ year’s supervisory experience including large operational teams.
  • 2+ years of recruitment management experience is preferred
  • Demonstrated successful experience including effective development, coaching, and mentoring of individuals / teams and / or direct reports
  • Working knowledge of HR Process implementation
  • Proven ability to drive discipline and process orientation in a large complex organization
  • Ability to work in a fast-paced, dynamic environment
  • Demonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes
  • Achieved uncompromising commitment to client and customer satisfaction
  • Strong presentation and facilitation skills
  • Business partnering and customer orientation
  • Previous background in HR in an industrial environment, deep expertise in at least one process area preferred
  • Written and verbal fluency in English
  • Independent thinker and problem solver
  • Strong business and financial acumen and stakeholder management
  • Strong analytical skills, can easily understand and redesign business processes
  • Ability to effectively work on both strategic and tactical levels
  • Strong communication (verbal / written / using technology related communications / able to manage a regional or global call and presentation to a satisfactory conclusion) and influencing skills
  • Strong networking and collaborations skills with demonstrated success in change implementation
  • Excellent stakeholder management skills
  • Comfort dealing with ambiguity and driving results
  • Strong drive for results with practical, result / outcome focus
  • Time Management demonstrated ability to multi-task, prioritize, and follow through on commitments
  • Ability to travel 15% of time
  • Ability to manage time, balance multiple tasks and constantly work with changing priorities
  • Strong stakeholder management and influencing skills
  • Preferred Qualifications :
  • Lean Six-Sigma
  • Lean Six-Sigma
  • MBA or Master’s degree
  • Experience with continuous improvement methodology in service environment
  • Demonstrated experience with outsourcing and / or technology solutions to drive efficiency improvement
  • Operational understanding of food processing, commodity trading, and financial services industries
  • Written and verbal fluency in other European or Chinese languages an advantage
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