Responsible for supporting all methods of customer contact within the prescribed expectations for complex books of business.
Individuals in this position will work in a rapidly growing inbound contact center where our customer service is World Class.
No telemarketing or collections are involved. In this role you will help customers with their warranty support issues and be part of a winning team.
Essential Knowledge, Skills, and Abilities Proven interpersonal skills with emphasis on empathy and assurance. Ability to assess situations and respond appropriately, strong problem solving skills.
Professional attitude, enthusiastic, and reliable. Ability to multi task between multiple phone lines client programs assess customer s issue, research, enter notes, and maneuver multiple systems .
Effective written and verbal communication skills. PC literate familiar with windows applications . Needs to be available to work flexible schedule, including nights, weekends and holidays.
Ability to learn quickly and adapt to change. Beneficial Knowledge, Skills, and Abilities Prior Claims, Warranty, or Insurance experience is beneficial.
Education Experience Requirements High school diploma or GED required. 1 2 years experience in a customer service and or customer facing position is preferred.
Candidates with experience in providing excellent customer service, moving quickly to keep many projects going at once, and the ability to keep organized records will be competitive for this role
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.