Channel Support Analyst US, LATAM & CA
Escazú, San José, Costa Rica
hace 1 día

The Channel Support Analyst builds and maintains relationship with Channel partners while providing complex product solutions and services.

Channel Operations drives efficiencies, productivity, and overall support to key channel programs that helps to drive growth with our Premier Channel Network.

Duties and Responsibilities

  • Initiate, build and maintain relationships with channel by providing complex product solutions and services.
  • Channel Support functions as a liaison between Channel partners and Sales Managers
  • Producing and support of automation for the Channel Partner Dashboard
  • Product POS Heat Maps for territories by county and partner- working with E2Open to develop regular dashboards / reports for commercial teams’ analysis on channel performance and for part of quarterly MAP reviews with Premier channel partners
  • Continued improvements, new launch of training, and tracking of the Proficiency Certification Program with Channel partners
  • Work closely with Strategic Channel Leader as we look at ways to improve overall channel operations including E2Open regular meetings and taking advantage of E2Open tools & services
  • Identify & work with Channel leader on Clean up SFDC Accounts and maximizing the use of SFDC with channel partners
  • Provide monthly spreadsheets to sales for comp payouts
  • Plan promotional strategies and events with Channel
  • Negotiate special and standard pricing with Channel
  • Register all relevant information captured during channel interactions in CRM tools
  • Handle Channel incoming requests, provide necessary support, and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company
  • Create relationship with the Channel and work with the Territory Managers
  • Collaborate proactively in the education of clients and the creation of modules with information on our processes, products, and services
  • Create monthly business reviews with the progress and results that will be presented to the managers and directors of the business
  • Other Duties as assigned
  • Qualifications

  • Bachelor’s degree and 4 to 6 years of previous customer service, account management and inside sales experience
  • Previous customer relationship management experience
  • Proficient end-user IT skills including MS Office, Outlook, SAP & SFDC
  • Desired Characteristics

  • Creative and innovative personality
  • Sales mindset and able to product smaller deal proposals
  • Ability to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to work in a team or individually if required
  • Ability to speak fluent English.
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