Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting
Essential duties & responsibilities :
Responsible for managing the performance of Billing Adjustments.
Engage and supervise the Billing Adjustments team under their scope
Lead Tier 1 of Daily Huddle and escalate any major issues to Tier 2.
Assist in developing training materials for a newly created team
Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities
Partner with customer facing teams, building strong relationships with both internal and external customers
Coordinate with other Invoice to Cash Supervisors to ensure strong working relationships and well-defined handoffs between teams
Act as a key point of contact within the billing process, including communication with external customers on ensuring account balance accuracy
Contribute to accurate customer master data elements
Engage with internal / external customers and team to perform root cause analysis on areas causing issues in the Billing Adjustments process
Provide regular updates to SSC management of KPI’s, analysis and trends
Work with Internal and external audit teams to review and enforce policies
Performs other related work as assigned by management
Education & special trainings :
University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
Fluent spoken and written English; other language is a plus
Intermediate to advanced skills on the MS Office Suite
Oracle and SAP systems knowledge is a big plus
Qualifications & experience :
6-8 years of relevant working experience in a finance function in international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.
Have working knowledge of collections related laws.
2-3 years of experience leading teams
Physical & mental requirements :
Ability to work well with cross-functional teams and multi-task
Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Computer or technical knowledge
Effective problem-solving skills
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position.