Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications / solutions.
May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and / or product demo for client.
May provide software development and consultation to prospective users and / or product capability assessment and validation.
Ensures that the product application / solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Customer Centricity
You will actively listen and respectfully challenge to drive the best outcomes
Business Impact
Creates opportunities to expand or accelerate cloud consumption (including through cloud-related managed intellectual property MIP ) and leads these customer conversations.
Coaches others on successful contributions to cloud consumption.
Embraces and creates opportunities for learning and readiness around the upsell processes. Builds and refines skills through initiatives sales immersion, customer-facing skills), as appropriate.
Coaches others on upselling and tracking impact.
Technical Leadership
Leads creation of new intellectual property (IP) to fill these gaps. Guides team members in providing contracted initiative-taking services across solution areas.
Contributes or leads a workstream to assess and modify existing IP or creates repeatable content where applicable as a subject matter expert.
Provides feedback on MIP, reports IP gaps, and submits, develops, and delivers complex size, impact, customer environment) IP to consider for harvesting and curation.
Ensures success through documentation, customer identification, etc.
Drives and engages others to adapt to changes aligned with solution areas / services priorities. Participates in communities speaking events, blogs, user groups) to demonstrate technical leadership on Microsoft technology.
Identifies opportunities and proposes improvements for the solution area. Contributes to the roadmap for solution area and participates in solution area initiatives at the regional level virtual teams, support area / global readiness).
Acts as a role model for obtaining relevant accreditations and certification(s), in advance of deadlines. Influences community to drive technical readiness including initiative attainment technical skilling) that drives competitive advantage for Microsoft.
Helps colleagues with their readiness. Drives a readiness culture and leads others to get skilled in modern technologies or services aligned to business objectives.
Partners with Product Groups on technical improvements and enhancements to contribute software assets code, repositories, whitepaper updates, Facilitates technical discussions and enables operational health and cloud readiness.
Assesses gaps in customers’ skills, transfers knowledge to customers, and delivers offers to close customer skill gaps. Collaborates with the Account Team to build a customer readiness / customer success plan.
Identifies common themes across customers. Collaborates with customers / partners and internal stakeholders Account Team members, Product Groups) to define success and future course of action.
Role models operational excellence through compliance to established processes and supporting organizational priorities through compliance expense policies, labor logging, data protection policies / standards, standards of business conduct, tools, and processes).
Provides input / insights for improvement.
Other
Qualifications
Required / Minimum Qualifications
voice applications & integration and networks required.
Additional or Preferred Qualifications
