Regional Operations Specialist
Procter & Gamble
San José, San José, Costa Rica
hace 5 días

Responsible for end-to-end execution of business processes within Organization Units, Functions, Markets, etc. Responsible for process communication, deployment, and continual improvements.

Provides direction and coaching to employees / leaders, as well as ensuring deadlines are met. Provides summary of outcomes, and after action review.

Trade Analyzer (PEA - Post Event Analytics) Regional Operations Specialist is responsible for end-to-end Data Download / Upload and initial troubleshooting of the PEA Process.

They assure sales baseline / incrementally as well as in-store promotion event KPIs generated by PEA system are accurate and ready for business decisions.

This requires deep expertise : technical (data manipulation), analytical (models and insights) as well as soft skills (direct communication with business users).

Trade Analyzer PEA Operations activities :

  • First Point of contact for user issues and queries
  • Data download, upload and manipulation following standard PEA Processes
  • Data validation and feedback to Market contacts
  • Initial troubleshooting and cleanup of errors in templates following SSLAs and defined Procedures (SOPs)
  • Creating and following through SNOW tickets for issue reporting
  • Issues / queries recording and raising appropriate defects to L Support team
  • Monthly updates to business users on Upload results, errors encountered and opportunity areas
  • Activities in new customer implementation projects

  • Involvement in investigations of PEA data input issues
  • Sales Baseline PEA validation for new market setups (OPS standpoint)
  • PEA output dashboard (Spotfire / PBI) troubleshooting
  • KNIME workflow issue resolution for end users for PEA standard workflows
  • Qualifications

  • English Intermediate-Advanced (required)
  • Service Management Basic-Intermediate (required)
  • BI tools Spotfire Basic-Intermediate(required) and Power BI Basic-Intermediate (required)
  • SQL querying Basic (required)
  • KNIME Intermediate-Advanced (required)
  • R / Python (optional),
  • Azure Data Bricks (optional)

  • We'll give you responsibilities as of Day you will feel the ownership of your project from the beginning.
  • You'll have continuous mentorship you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
  • We offer you to work and be part of a dynamic and supportive environment
  • We promote agility and work / life balance for employees.
  • We love flexibility. You can arrange your work schedule based on your personal needs.
  • We will let you experience true support for work / life effectiveness and your long-term well-being.
  • We will give you a competitive salary and benefits' package.
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