Service Level Mngmt SLM System Engineer
Neustar, Inc.
Costa Rica, Heredia
hace 13 horas

Role Description : Neustar is looking for a Systems Management Engineer performs the installation, administration, management, configuration, testing, and integration tasks related to the event management system, including NetCool and related IBM Tivoli software, Nagios and other monitoring tools.

The candidate is expected to drive resolution of complex Incidents / Events, work with problem managers for incident investigation and RCAs.

Job Responsibilities :

  • Perform Netcool Omnibus administration and rules development in support of an integrated network management environment.
  • 2 4 Experience in Netcool Operations Insight preferred.
  • Interfaces with IT Operations staff to adapt network tool capabilities to meet operational requirements
  • Apply vendor patches and new designs to keep products up-to-date and meet security requirements.
  • Maintaining up to date documentation of designs / configurations
  • Create Shell and Perl scripts to facilitate automated tasks
  • Employ best practices and knowledge to ensure the overall continued functionality of the event management system tools and integrations
  • On-call support required
  • Required Experience and Skills :

  • Related experience with Network Management applications (Trouble Ticketing, Alarm Correlation, Reporting and Performance Management)
  • Experience in Linux / UNIX
  • Must have solid understanding of SNMP, Syslog and other messaging and agent facilities
  • Must have solid understanding of industry standards and best practices i.e., Information Technology Infrastructure Library (ITIL)
  • Experience with Relational database systems
  • Experience with development and deployment of web-based applications within an application server
  • Done Integrations with 3rd party tools using (web services, SOAP, email, etc ).
  • Must have at least 1 years of experience with monitoring and event management systems
  • Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.


    Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

    Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

    Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

    The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

    Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-

    era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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