UCAN AR Team Lead
3m
Asuncion de Belen, CRI
hace 39 días

Position Description

Person hired for the Team Lead position will be providing direct supervision to assigned employees through leadership, training and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.

Fluid as a positive influencer by living the 3M Code of Conduct and Leadership Behaviors in the day to day.

The AR US Team Lead responsibilities will include, but are not be limited to the following :

  • Manage and support with leadership actions the Credit Administration Support area. Mostly related to provide our customer with invoices and proof of delivery copies when requested to ensure collection or dispute resolution activity is performed appropriated.
  • Review and approve checks generated by the US Escheatment Law Process.
  • Review and approve checks generated by the Refund to Customers, payers or 3M subsidiaries process.
  • Lead the On Account (Unapplied Cash) Resolution team to drive into execution actions to reduce from the root of cause the unapplied cash balance.
  • Lead the Customer Master Data processes to ensure service delivery process under expected SLAs.
  • Supervise, coordinate and closely monitor specific Cash Application activities to ensure compliance with internal procedures, controls and ensuring the most optimized process.
  • Lead and supervise other Cash Pillar activities associated to the properly execution of processes in the end to end of OTC processes.
  • Ensure team KPI’s SLA’s and operational metrics accomplishment.
  • Provide feedback, coaching and development actions with direct reports.
  • Develop and manage process improvements initiatives via Lean Six Sigma methodologies.
  • Strategically mindset to ensure on-time critical issues resolution, automation, process disconnects corrections and remove block roads thru Green Belt projects and / or continuous improvements proposals.
  • Lead and ensure successfully transitions of new operations associated with any GSC growing strategy.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Resolves issues and conflicts related to direct reports
  • Determine priorities and timetables, assigns resources / tasks
  • Basic Qualifications :

  • Bachelor degree in Finance / Accounting or related area
  • 5+ years of relevant experience
  • Fluent in English (verbal and writing)
  • Leadership skills
  • Customer Focus
  • SAP system knowledge in AR, Cash Application and Collection / Disputes
  • Preferred Qualifications :

  • Lean Six Sigma and project management experience
  • Microsoft Office Advanced Knowledge (Excel, Access, PowerPoint, Outlook)
  • Excellent communication skills (email, presentations, town halls)
  • Team oriented person who can focus on the details and quality able to develop many task at the same time
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