DLS Business Analyst
Calle Blancos, San Jose, CRI
hace 1 día

Amazon is seeking a detail-oriented, enthusiastic, and determined Business Analyst with a strong desire to join Amazon's Disability and Leave Services (DLS) Team.

The team supports the leave, disability, accommodation for life events for employees within Amazon. The role will support the continued growth and success of the program, particularly focusing on the data integrity, business intelligence, and metrics to provide program guidance on design, improvement, and outcomes.

S / he will help champion the customer (employee / manager / HR) experience by building out analyses and reporting on key customer experience metrics.

The ideal candidate would have a strong track record of solving ambiguous business problems, and an appetite for mining patterns in data.

They would be equally apt at presenting their findings to their peers and senior leadership, as they are at coming to those findings.

S / he will design operational and business dashboards for the Leadership team. The analyst will work with business owners to understand analytics requirements and develop solutions.

The candidate would have a strong tendency for taking ownership of the space they're working in, and would quickly become a respected and trusted expert.

S / he will build mechanisms to convert our underlying data into meaningful dashboards, compelling metrics, and actionable.

The ideal candidate has an accomplished professional background and experience as an analyst in a business environment. S / he is comfortable analyzing data from multiple sources to create strategic recommendations in a thoughtful, concise manner and obtaining organizational buy-in.

S / he is well-organized, can manage multiple analyses / projects simultaneously, and is intellectually curious.

Key Responsibilities Include :

  • Design, implement, and support metrics for the program
  • Develop and run reports supporting program metrics
  • Review information from multiple sources to confirm data integrity
  • Work with partners to define best output based on expressed stakeholder needs
  • Work with operations teams to gather valuable insight
  • Translate basic business problems into actionable analysis requirements
  • Derive actionable recommendations from analysis that impact a process or team
  • Prepare reports on regular cadences, as well as conduct ad hoc data mining and analysis to drive managerial decisions and focused improvement efforts
  • Translate business inquiries to analytical reports required to drive reporting, metrics, dashboards, and a compliant programs.
  • Embed analytics into day to day operations

  • Communicate findings to stakeholders and leadership. Escalate problems as needed
  • Manage reports and timelines to support regulatory reporting
  • Retrieve, analyze and report necessary data from source systems including Amazon’s Data Warehouse
  • Ability to travel 10%
  • Strong statistics knowledge
  • Able to drive clarity in the face of ambiguity
  • Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction.
  • Highly capable of multi-tasking and executing on multiple project channels simultaneously
  • HR or Operations experience preferred.
  • Process improvement background; Six Sigma, Kaizen, or other experience or certification
  • Stakeholder management
  • Able to fly at all levels ; summarizing key points for executive audience, while also able to dive into details with specialists / analysts.
  • Excellent communication skills
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