IT Server Administrator
Escazú, San José, Costa Rica
hace 5 días

Emerson Enterprise IT offers a standard, centrally managed Server Infrastructure to Emerson locations. This associated operational role is key within Emerson IT Infrastructure, supporting, deploying, and expanding the On-Premise Server & Backup strategy and security posture, with the following main operational responsibilities :

  • Deployment and Management of the Server & Backup infrastructure in all Emerson Locations. They will be responsible to deliver agreed level of Server hosting Services to internal customers, users, and to manage associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment;
  • Assist project and acquisition teams with deploying associated services to new and existing Emerson locations from SOHO sales offices to Business Unit headquarters, globally serving 80,000+ users on a 24 / 7 basis.
  • Specific Responsibilities

  • Provide 2nd & 3rd Level Global Operational Support for Emerson On-Premise IT Server and Storage infrastructure including legacy and transition environments.
  • Ensure adhesion to SLA’s by a strong focus on automation and service improvement
  • Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
  • Participate in the planning and implementation of Server and Backup Infrastructure refresh projects
  • Maintain a legitimate server software environment within the Enterprise.
  • Produce and maintain up-to-date server and storage operating procedures and documentation.
  • Ensure company data safety through proper data backup configuration and monitoring and contribute to the Disaster Recovery process testing and execution
  • Collaborate and actively feed-back to Service Owner and Service Engineering in order to develop and improve supported solutions and designs
  • Apply defined Security and Compliance policies, software, patches and regularly check their enforcing mechanisms are correctly applied
  • Coach USS (local IT), new members of the team, and interns on Server Operations team activities as needed
  • Education / Qualification Requirements of the Role

  • Specific IT Skill areas should include : Advanced Virtualization technologies (e.g., VMware, Hyper-V, Nutanix). Microsoft Windows Server, Active Directory, MS SQL Server, WSUS, SCCM / MECM Scripting and Automation technologies (e.
  • g., PowerCLI, PowerShell, Python) advantageous. Storage networking knowledge (Fiber Channel, iSCSI, SAS). Storage Enterprise environment knowledge Backup technologies and solutions Basic application publishing technologies (e.

    g., CITRIX; MS Remote Access).

  • An effective communicator Able to manage challenge of daily remote communications through multiple tools (Instant messaging, email, phone, project management Excellent written and verbal communication skills.
  • Autonomy in task and priority management.
  • Good documentation and procedure writing skills.
  • Willing to travel for short periods of time (when needed).
  • Demonstrable customer focus
  • Strong analytical capabilities and good problem-solving skills.
  • Language knowledge - fluent in English (speaking / reading / writing). Other languages (e.g., Romanian, Spanish, Tagalog).
  • Quick learner, team player with self-motivation to work in a remote support capacity.
  • Logically organized, efficient and creative with strong analytical skills.
  • Experience of a support role in a diverse multi-national environment an advantage.
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