As the leader of the Enterprise Architect consulting team within the Adobe Customer Solutions organization, this person will be responsible for managing a team of the industry’s best and most dedicated architects and for ensuring quality professional services delivery in consulting engagements.
They will drive continuous professional services process improvement and efficiency while holding our high standards for delivery quality.
This leader will recruit and develop architects and front-line management as we continue to expand these critical abilities.
They will work with management and be accountable for productivity goals to ensure target achievement. Supporting client success through direct and indirect client engagement, they will also help develop a culture of innovation and serve as a strong champion for change.
They will also act in the capacity of Global Practice leader for Enterprise Architects and help accelerate Knowledge & Thought Leadership, Innovation, and Enablement on a global level! This team will act as strong opinion leaders and trusted advisors to product and engineering and have regular impact on the roadmap.
What you'll Do
Team with pre-sales leaders to drive pre-to-post sales customer expectation alignment to ensure use case strategy, enterprise architecture, tech case and customer value definition is well documented, communicated and transitioned to delivery.
Drive strong alignment, teamwork, and collaboration between the Architect, Strategy, and Program Leadership teams at a leadership level across all engagements.
Use expertise in Enterprise Architecture and leadership to improve and advance our documentation and methodology to deliver high quality and consistent results to our customers.
Act in the role of global Enterprise Architect practice lead. Collaborate with regional leadership peers in EMEA, APAC, and INDIA, and drive cross-regional initiatives and readout to senior leadership on progress and results monthly.
Develop strong working relationships with fellow delivery leaders across all technology, strategy, PMO, and offshore delivery management teams.
Act as customer executive sponsor on select enterprise customer delivery engagements. As an executive sponsor, meet with the account team and delivery team on a regular basis.
Ensure we have a clearly documented point of view and plan on a page for customer success, establish meaningful sponsorship relationships with the customer, take part in QBR, and represent ACS leadership in critical issue resolution.
Support client concerns by guiding and coaching team members to ensure proper communication, prioritization, and ownership throughout the experience.
Manage managers and top ICs, continue to nurture and grow our most senior technical consulting team, conduct skip levels, develop strong team culture and comradery.
Develop strong relationships with key leadership through collaboration. Ensure customer success and timely issue resolution, and through providing powerful consulting feedback on technology improvements that influence product roadmap.
Meet and exceed goals around customer outcomes, customer facing utilization, consulting revenue, and margin while driving operational excellence.
Proactively collaborate across Adobe including Customer Success, Sales, Engineering, Product Management, Technical Operations, and other internal Adobe teams.
Develop relationships with Adobe partner management and our ecosystem of sub-contracting partners.
Lead and inspire a team with positivity and optimism, creating a culture of high expectations, innovation, and achievement.
What you need to succeed
Minimum of 6+ years of hands-on Enterprise Architect experience. We are looking for a leader who has been there and done that’ and can own the team from the front based on deep knowledge and experience.
Minimum of 10+ years leading Enterprise Architect teams in a people and practice leadership role focused on coaching, mentoring, and standard methodology development.
Track record in delivering successful Enterprise or Solution / Application integrations, with marketing technology and data-centric solutions.
Proven experience and examples of architecture standard methodologies, technical diagrams, capability maps, current / future roadmaps, and related technical topics.
Executive leadership skills including the ability to coach, mentor, influence, and empower a diverse and impactful team to improve results.
Ability to communicate, coordinate, and drive optimal revenue, team productivity, and margin performance.
Ability to champion impact and change across global regions and internal subject areas. Within all levels of an organization, both internally and externally, including business and technical partners
Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.
Shown strength in EQ (emotional intelligence) as well as analytical and problem-solving skills.
Strong experience in negotiation and conflict resolution. Exceptional written and verbal communication skills, with meticulous attention to detail.
In-depth knowledge of digital marketing and customer experience management are required.
Preference given for experience with digital marketing tools and systems related to analytics, data analysis, testing & optimization, personalization, and activation.
Bachelor’s Degree in information systems, computer science, or a related field of the technical industry.
Ability to travel up to 35%
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.