Our Business Service Center located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The Business Service Center Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.
High levels of engagement promote retention of talent, improve organizational performance and increase customer satisfaction, service reputation and overall stakeholder value.
People engagement Sr Analyst will be responsible for stablishing a positive organization culture building and implementing innovative strategies to strengthen engagement and retain people.
Additionally, this person will oversee all communications across the site and some administrative activities around employees.
Primary responsibilities for this position include, but are not limited to, the following :
Identify needs and create strategies to implement and maintain employee engagement programs (Including people talent and development plans, training, forums, key talent, etc.)
Develop and manage the successful creation and execution of company-wide engagement events.
Plan, monitor and track any Voice Survey actions.
Support the processes of Performance Management, Talent Review and Succession plan specifically with the actions definition and follow up
Responsible to create engagement with the Business or developing business understanding in our employees through trainings and guess speakers.
Identify key engagement drivers and develop supporting internal communication plan to inform, inspire and involve employees at all levels.
Create and maintain dashboard with metrics related to people engagement and support areas with the definition and follow up of actions, when needed.
Conduct market research and benchmark to gather information about best practices and generation preferences.
Write, edit and distribute organizational communications to employees including :
Policies, procedures, laws, standards, and government regulations.
Surveys and results
Employee engagement activities, company events, and other department / company information.
Coordinate all Town Hall matters (physical space reservations, payments, agendas, presentations, audio, sound, tests, etc.)
Coordinate any site change / migration / update (Win10, facilities, etc.)
Keep control of the FTE inventory (by Level 4) and headcount.
Maintain the skills matrix database and share periodical reports with this information
Update Org Chart, when needed.
Manage the Holiday Calendar.
Coordinate and support the BSC onboarding (Standard onboarding)
Perform other administrative tasks, as needed.
Education & Experience
Bachelor’s degree in industrial / Organizational Psychology
3+ years of experience in customer service, Employee Relations or equivalent.
2+ years of experience in Project Management (PMP is a plus).
Knowledge of industry is recommended but not required
Fluency in English and Spanish required
Advanced computer skills using MS Outlook, Word, Excel, PowerPoint and operation of other peripheral devices
Ability to handle and prioritize many simultaneous assignments
Experience with Event Planning and coordination
Extraordinary attention to detail
Outstanding communication and people skills
Preferred : Advanced education or certifications such as Professional in Human Resources Certification
Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.