Technical and Customer facing. 5+ years’ hands-on support experience as a Support Engineer, Support Escalation Engineer, Escalation Engineer, Technical Advisor or Customer Engineer Leveraging Data.
Proven ability to author SQL queries from CSSBI datasets or any other SQL based repository and shape that data into a support experience that supports the narrative in focus.
Power BI, Excel, PowerPoint, Big Data. Results oriented. Demonstrated ability to deliver results, consistently meeting and exceeding expectations and being an example of Growth Mindset in action.
Agile and Adaptable. Proven experience in quickly ramping in new domain areas and keeping up with the pace of change. Ability to deal with ambiguity and complexity, matrixed environments, all with minimal oversight.
Communication skills. Executive presence and experience presenting to leadership (internal and external audiences). Global leadership.
Global experience leading diverse virtual teams without direct authority