The Department Specialist is responsible for performing several tasks for the Medical Products Division in US. This position is responsible for resolving complex requests received thru different means (i.
e. but not limited to : emails, mailboxes, Price Activations tools, SharePoint). This position works collaboratively with the Sales, CMT, Customer Service, Customer Master, Supply Chain teams and external wholesalers / distributors. Main Responsibilities
Work on complex eligibility mailbox requests for IV, ACC, BIO and Renal & special requests (I.e. ABC)
Resolve ACC Membership complex & special requests (I.e. Purnet, Innovatix)
Resolve 340B mailbox requests
Analyze and resolve BAXA PHI line holds
Analyze and resolve PHA / PHD / PHC line holds
Work and complete monthly 340B program audits
Work and complete 340B program quarterly deletes
Resolve GPO membership requests (IV / BIO emails)
Complete GPO membership monthly maintenance(rosters)
Analyze and resolve daily price activations requests thru the GPO websites
Work on sample accounts requests
Identify, analyze and resolve requests in the new account mailbox
Work and resolve 832 requests
Work on the Contract Standard Process for all the business units supported by our department
Do the failure to supply upload
Work on failure to supply errors resolution (IV / ACC)
Work and complete chops connections requests
Work on GPO quarterly deletes assigned volume
Work and resolve verbal expirations assigned volume
Complete Bi-weekly Line Hold audits
Quality Control evaluations (Ph I processes)
Excel, JDEdwards, Outlook, SharePoint, Brio / Hyperion and AS400 usage to resolve requests / issues - (Intermediate / Advanced)
Analyze, research, make recommendations and implement solutions of business issues and opportunities along with the Sr. Analyst
Support and prepare monthly or daily reports as requested
ScopeThe individual responsible of this position must follow general instructions and established policies and procedures.
The department specialist must be proactive and organized, have functional and operational skills to develop a good operational performance.
She / he needs to have passion for operational productive work in a high performance environment. The individual should have strong passion to innovate, eagerness to learn and being Team minded are essential.