Global Procure to Pay Account Manager
World Vision
San José, Costa Rica
hace 4 días

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life.

We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities :


This role will be responsible for driving world-class customer strategy of Procure-to-Pay through on-going continuous / process improvement efforts.

This role will support all global processes within P2P (invoice, payments and travel and expense) and lead the overall design and implementation of continuous improvement / LEAN / six sigma initiatives across all Shared Services sites.

This role will also ensure period-end tasks of Procure to Pay team are being carried out successfully.


Operational Delivery

Oversee the end-to-end processing of Provision month-end accruals

Provide analysis of open Purchase Orders (PO) at least during mid-year and year-end closing

Manage the annual 1099 reporting for WVI and VFI

Collaborate with World Vision IT or FRSC regarding systems upgrade and enhancements. Point-of-contact for resolving system-related issues

Oversee the production of mid-year and year-end closing dashboards; identify opportunity areas for compliance and timely

Identify and lead topic calls with customers to highlight and provide training on any issues preventing posts from following P2P global process

Service Delivery

Analyse customer feedback, identify trends, develop and implement actions to prevent recurring issues

Facilitate discussion across the P2P Global Managers to identify any inefficiency in the operational process or unclear guidance, and recommend necessary improvement

Act on the feedback from customer satisfaction (CSAT) survey working to improve scores, and tackle outstanding issues

Lead regular calls with Field Offices to discuss key performance indicators, best practices, providing support and guidance to improve scores and deal with outstanding issues

Continuous Improvement

Co-champion standardization of operating practices across P2P Shared Services sites including providing expertise, tools and techniques to help other P2P Global Managers implement recommendations

Supports cost efficiencies and quality improvement activities through Lean Six Sigma practices, new and / or improved technologies and automation

Initiates and maintains a portfolio of continuous improvement initiatives and provides ongoing coaching and guidance to P2P Global Process Managers and their staff

Support and guide colleagues who are aiming to becoming lean six sigma certified

Supervisory Responsibility & Ad-Hoc Tasks

Provide support on hiring staff for Global P2P Team

Manage regular update of P2P list of customers, Finance Full Adoption Progress Report and Chargeback


Required Professional Experience

Experience with continuous improvement methodologies, such as lean management , six sigma, etc. in a shared service environment.

Six Sigma Green / Black belt certification is preferred or at least working towards getting certified

Bachelor degree (preferred fields of study finance, accounting, or business management). Master’s degree will be an added advantage and will be preferred (preferred fields of study finance, accounting, or business management)

2-3-year experience in a customer-focused role

Minimum of up to 5 years’ progressive experience in accounting, finance, procurement payments or related fields, in a complex, international organization (preferably in an INGO context)

Deep understanding of processes in transactional areas in Finance and Accounting, particularly procure to pay

Technical expertise on Sunsystem and Coupa is essential

Significant experience working with Finance functions including deep experience with global processes and systems

Significant experience of data analytics within a shared service operation

Excellent project management skills

Strategic thinking and strong analytical skills

Applicant Types Accepted :

Local Applicants Only

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