Implementation Specialist - Costa Rica
Kareo Inc
Heredia, Costa Rica
hace 1 día

What We Need

Responsible for set of software or business process solutions for existing customers transitioning from Implementation to General Support.

Works directly with customer to manage outstanding Training needs, escalated product issues, advanced payment posting, rejection troubleshooting, and staff changes.

Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on customer experiences to leadership for product and process improvements

Your Area of Focus

  • Work directly with existing customers to manage ongoing setup of software solutions or medical billing services
  • Work cross-functionally to coordinate customer training, outstanding EDI enrollment requests, and Tier 2 level product issues
  • Monitor the progress of the various tasks / activities involved in the implementation process, escalate issues, and provide timely status updates to the customer
  • Effectively manage high volumes of customer cases (25-30 monthly) that may involve ongoing implementation of multiple modules
  • Ensure customers expectations are met and key issues are addressed in a timely and satisfactory manner as required to retain business
  • Identify customer needs and provide guidance in upselling additional products and services
  • Maintain a deep knowledge of client industry, product, and role in the market
  • Your Qualifications

  • 2+ years answering inbound phone calls
  • Strong knowledge and demonstrated experience in customer-facing technology troubleshooting role and / or clinical, or medical billing services operations
  • Business acumen and problem-solving skills with the ability to influence change at all levels
  • Strong knowledge of customer service principles and practices
  • Strong organizational skills with the ability to manage competing client demands
  • Demonstrated ability to work cross-functionally to problem-solve and meet customer expectations
  • Strong troubleshooting skillset
  • Your Characteristics

  • Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Dedicated to Customer Success : Helping our customers succeed directs every action we take. We're committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Together We're Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

    Kareo is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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