Lab Support Technician
San Jose
hace 1 día

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day.

This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies.

Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!

What will you do at Ciena as a Lab Support Technician?

Lab Management engineering team requires a Lab Support Technician to provide installation and maintenance services in support of the ongoing R&D activities.

The primary responsibility of this role is to provide installation services supporting all tenants (HW & SW Engineering, Verification, Product Support, etc.

of the Ciena Labs. Installation support includes all aspects of installation of industrial Telecommunications equipment.

Installation, termination and energizing of DC power cabling. Installation Termination and testing of communications cabling.

Installation termination and cleaning of fiber optics cables. Duties of this position include Physical installation of frames and shelves.

This requires the candidate be physically capable of lifting of heavy equipment.

Responsibilities and Activities :

Provide installation services originating from the Lab tenants. Requests will vary but in general should fall into one of the following categories.

A clear understanding of these types of issues is required :

  • a) Installation / rack-mounting of new systems and provisioning IP addresses;
  • b) Operational changes or services requests which include alterations of existing systems such as SW / FW upgrades, license activation, cabling, power-cycling, product recovery, etc.;
  • c) Marking and drilling frame locations for anchoring frames securely and safely;
  • d) Working with DC power from Breaker distribution panels to the equipment under test - including installation of breaker panels which meet the required specifications of the equipment to be installed;
  • e) Installation of various communications cables including Ethernet cable, Fiber Optical cable, Coax, BIX and all associated connectors for these cable types;
  • f) Detailed labeling and record-keeping for all equipment installed.

    Ensure the lab and stockroom are in alignment with all Health and Safety regulations, company guidelines, and in good order to maintain our compliance with TL9000 / ISO9000 certifications.

    Initiate service request to 3rd Party vendors as needed.

    Manage lab supplies.

    Maintain accurate records with specific details of all support requests.

    Troubleshoot basic Lab network and testbeds issues.

    What technical experience and personal skills are required for this role?

  • 5+ years of working in a R&D lab management and support organizations.
  • Knowledge of storage technologies

    Previous experience in managing a Lab network

    College Diploma Technician or equivalent work experience is desired.

    Basic networking knowledge and server maintenance.

    Able to work independently to complete daily tasks / priorities

    Strong team player

    Good mechanical aptitude

    Ability to work across different functional teams


    Strong working knowledge of networking routers, switches, and optical systems.

    Working knowledge of applications such as JIRA, GEMS, and Rack Tables.

    Strong networking installation / troubleshooting skills.

    Competency in servers management and maintenance.

    Being You Ciena

    As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally.

    Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law.

    We do not tolerate any form of discrimination.Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

    We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes.

    We request candidates to be cautious of misleading communications and not pay any fee / deposit to individuals / agencies / employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.

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