Technical Support Engineer Level 2
Heredia, CR
hace 1 día

Job Description

As a VMware Technical Support Engineer within our Global Services team, you will enable our customers / partners to deliver a consistent and efficient experience to all end-users.

  • To be successful in this role, you should be a self-starter and self-learner, possess strong customer service and technical problem-solving skills;
  • and be someone who adopts challenges.

    Responsibilities :

  • Provide upgrade specific support on Mobile Device Management (MDM); however, other responsibilities include overall UEM experience, wireless telecommunications, and enterprise networking
  • Take an active role on escalated critical customer and partner support issues driving ownership through resolution
  • Continuously review VMware WorkSpace ONE implementations SOPs, as well as, best practices with R&D / Saas / Deployments and Services to ensure scalability and reliability of Enterprise level deployments.
  • Work closely with other teams within GSS

  • Document and provide infrastructure recommendations to VMware Workspace One customers
  • Set correct expectations and drive relief and resolution through effective communication
  • Monitor progress of incidents and work with Global Escalation Team and Product / R&D Teams to ensure appropriate resources have been allocated and that resources are pro-actively trouble-shooting the incident
  • Configure Labs to closely mimic customer environments
  • Identify product deficiencies and work with R&D to ensure defects are corrected in a timely manner, as it pertains to escalations and overall WS1 product
  • Identify areas of opportunities to improve VMware AirWatch products
  • Review root cause of escalations and work with appropriate resources to ensure continuous improvements of VMware AirWatch products
  • Engineers are required to have :

  • Experience providing technical consulting services and expertise to Enterprise-level clients
  • Comprehensive depth experience across all Platforms and SDK Development
  • Proven track record trouble-shooting complex MDM issues
  • Enterprise Windows & Linux Server experience; comfortable in terminal-only environments and familiar with tools and scripting for both platforms
  • Knowledge of SQL, Windows Servers, Networking, IIS, .NET, Java Web Servers and Web Applications and Web Application troubleshooting
  • Excellent Customer Service, oral and written communication skills
  • Ability to excel under pressure and tight deadlines and work effectively in high-stress situations
  • Thrive in a teamwork centric environment
  • Ability to work independently and perform well under minimal supervision
  • Ability to drive architecture review through a defined process to resolution
  • Strong relationship management skills with both customers and internal colleagues
  • Effective working with global teams and other international operations
  • Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-07-22

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación