Job Description
The Elevator Pitch : Why will you enjoy this new opportunity?
Are you passionate about learning and working with new VMware Cloud Networking technology and expanding your current technical expertise all while solving complex problems for key customers?
Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world's leading edge software products spanning every imaginable industry across the entire globe?
Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.
Success in the Role : What are the performance outcomes over the first 6-12 months you will work toward completing?
As a Senior Technical Support Engineer for the SASE TEAM (Secure Access Service Edge) you will take your vast knowledge of VMware Cloud Security and blend it with VMware Cloud Networking security technologies and help our most elite customers troubleshoot, understand, and conquer their Cloud challenges.
You have in depth Cloud, Networking and Security expertise that will put you into position to support and mentor our Level 1 & 2 Technical Support Engineers, design and implement best practices, knowledge base creation, VMware SASE training and technical escalations.
Your success will be parament from day 1. Your primary focus is completing the extensive VMware SASE onboarding.
As you expand your skill set your opportunities will expand at VMware.
Continuous training, career development, and a focus on providing superior customer support makes sure you are always growing and ready to exceed the customers' expectations for support delivery.
The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Senior Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the team and the support operation.
Key strengths for this role would be motivation, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will :
What skills, abilities and experience will you need? :
Where can I learn more about the product group I would support?
Cloud First, Intrinsic Security, Application Quality Assurance and Operational Simplicity and ROI!
Where is this role located?
Our amazing offices are located in the America Free Zone and offers parking, cafeteria, fitness center, game room and more!
What are the benefits and perks of working at VMware?
LI-EP
Category : Client Support
Subcategory : Technical Support
Experience : Manager and Professional
Full Time / Part Time : Full Time
Posted Date : 2022-05-12
Global Services : The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries.
The GSS team supports the entire suite of VMware products for global customers and partners. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing.
A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers.
The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.
What’s in it for you? The entire VMware team has created a unique business environment one of energy, creativity, and collaboration The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial startup We are guided in our efforts by a strong set of corporate values : Excellence and innovation Straightforwardness and open communications A sense of fun and an appreciation of a balanced life Delivery on our promises to our partners, our customers, and ourselves A passion for what we do and the value we deliver
VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at
Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.
Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
