2023 MBA University Graduate - Engagement Strategy Manager
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As the B2B Engagement Strategy Intern, you will lead a project that helps to advance the business-to-business (B2B) customer engagement strategy for one or more of our most valuable digital media products.

In this role, you will use data-driven insights to develop strategic plans that improve product adoption, customer retention and growth.

The successful candidate will have experience working on initiatives in collaboration with cross-functional teams and is able to thrive in a fast-paced, changing environment.

What You'll Do

  • Identify B2B engagement opportunities for key products to drive product adoption, customer retention, and account expansion at scale
  • Apply a data-driven approach to turn insights into strategies and actionable plans
  • Collaborate with cross-functional teams in product management, marketing, customer success, etc.
  • Coordinate execution of engagement programs with partner teams across all potential touchpoints including in-product, email, web, in-person, etc.
  • Present proposals, plans and results to senior leaders
  • What You’ll Need to Succeed

  • MBA degree and 2+ years of relevant work experience
  • Critical thinking, customer empathy, and outstanding analytical skills to quickly turn data into meaningful insights that inform strategy
  • Ability to navigate a matrixed organization and represent team with integrity and self-sufficiency
  • Ability to take initiative on new projects and drive complex, ambiguous issues to resolution
  • Excellent written and verbal communication skills; ability to influence and communicate with credibility and confidence
  • Experience driving successful engagement of business customers at scale for a mid to large sized software company a plus
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